The Pivot Group
Job Description:
Are you an expert in deploying, optimizing, and supporting complex industrial automation, eager to lead critical field operations?
Our dynamic custom automation firm, a leader in designing, building, and integrating highly specialized machinery, is seeking a Senior Field Service Engineer. We deliver bespoke, high-precision solutions encompassing advanced robotics, sophisticated vision systems, laser processing, and intricate assembly and test automation for diverse industries. This role requires a seasoned professional capable of independently managing complex installations, resolving challenging technical issues, and providing unparalleled support for our cutting-edge systems in the field.
Key Responsibilities:
* Lead and execute the installation, startup, and validation of highly complex custom automation equipment at global client sites.
* Perform advanced diagnostics, root cause analysis, and resolution of multi-faceted mechanical, electrical, controls, and software issues.
* Develop and implement preventative maintenance programs and optimize existing machine performance.
* Provide expert-level technical training and ongoing support to customer engineering and maintenance teams.
* Act as a primary technical point of contact for strategic clients, fostering strong relationships and identifying potential upgrade opportunities.
* Mentor and provide technical guidance to junior field service personnel.
* Contribute to design for serviceability reviews and process improvement initiatives based on field experience.
* Prepare detailed and professional service reports, technical documentation, and customer correspondence.
Recommended Qualifications:
* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
* 5+ years of progressive experience as a Field Service Engineer or equivalent, with a strong background in custom automation, special machines, or complex systems integration.
* Expert-level proficiency in troubleshooting, programming, and configuring industrial PLCs (e.g., Rockwell Studio 5000, Siemens TIA Portal) and HMIs.
* Deep expertise in industrial robotics (e.g., Fanuc, KUKA, ABB, Universal Robots) including programming, path generation, and fault recovery.
* Advanced knowledge of machine vision systems (e.g., Cognex, Keyence) for inspection, guidance, and part identification.
* Proven ability to diagnose and resolve complex multi-domain issues (electrical, mechanical, software) independently and efficiently.
* Exceptional analytical, problem-solving, and critical thinking skills.
* Outstanding communication, presentation, and interpersonal skills, with a strong customer-centric approach.
* Willingness and ability to travel extensively (up to 75% or more) domestically and internationally, often on short notice.
Preferred Qualifications:
* Master's degree in Engineering or a related field.
* Experience with various laser applications (welding, cutting, marking) or advanced testing equipment.
* Project management experience or leading small field teams.
* Familiarity with network configuration for industrial control systems.
* Ability to strategically pivot troubleshooting approaches when encountering novel challenges.
Roles That Should Apply:
* Principal Field Service Engineer
* Automation Systems Engineer (Field)
* Controls & Robotics Engineer (Service)
* Senior Industrial Automation Specialist
* Technical Lead (Field Service)
If you are a highly skilled and proactive Senior Field Service Engineer ready to take on a pivotal role in delivering and maintaining advanced custom automation solutions, we invite you to apply. This is an exceptional opportunity to leverage your comprehensive expertise, mentor others, and contribute to the ongoing success of groundbreaking manufacturing technologies globally.
Required Skills: • Robotics • Test Automation • Operations • Root Cause Analysis • Welding • Analysis • Technical Documentation • ROOT • Process Improvement • Machinery • Electrical Engineering • Validation • Reviews • Travel • Mechanical Engineering • Inspection • Manufacturing • Interpersonal Skills • Automation • Programming • Integration • Critical Thinking • Troubleshooting • Documentation • Software • Testing • Maintenance • Design • Engineering • Project Management • Training • Communication • Management
Salary Package: $ 70,000.00 - 90,000.00 (US Dollar)
Are you an expert in deploying, optimizing, and supporting complex industrial automation, eager to lead critical field operations?
Our dynamic custom automation firm, a leader in designing, building, and integrating highly specialized machinery, is seeking a Senior Field Service Engineer. We deliver bespoke, high-precision solutions encompassing advanced robotics, sophisticated vision systems, laser processing, and intricate assembly and test automation for diverse industries. This role requires a seasoned professional capable of independently managing complex installations, resolving challenging technical issues, and providing unparalleled support for our cutting-edge systems in the field.
Key Responsibilities:
* Lead and execute the installation, startup, and validation of highly complex custom automation equipment at global client sites.
* Perform advanced diagnostics, root cause analysis, and resolution of multi-faceted mechanical, electrical, controls, and software issues.
* Develop and implement preventative maintenance programs and optimize existing machine performance.
* Provide expert-level technical training and ongoing support to customer engineering and maintenance teams.
* Act as a primary technical point of contact for strategic clients, fostering strong relationships and identifying potential upgrade opportunities.
* Mentor and provide technical guidance to junior field service personnel.
* Contribute to design for serviceability reviews and process improvement initiatives based on field experience.
* Prepare detailed and professional service reports, technical documentation, and customer correspondence.
Recommended Qualifications:
* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
* 5+ years of progressive experience as a Field Service Engineer or equivalent, with a strong background in custom automation, special machines, or complex systems integration.
* Expert-level proficiency in troubleshooting, programming, and configuring industrial PLCs (e.g., Rockwell Studio 5000, Siemens TIA Portal) and HMIs.
* Deep expertise in industrial robotics (e.g., Fanuc, KUKA, ABB, Universal Robots) including programming, path generation, and fault recovery.
* Advanced knowledge of machine vision systems (e.g., Cognex, Keyence) for inspection, guidance, and part identification.
* Proven ability to diagnose and resolve complex multi-domain issues (electrical, mechanical, software) independently and efficiently.
* Exceptional analytical, problem-solving, and critical thinking skills.
* Outstanding communication, presentation, and interpersonal skills, with a strong customer-centric approach.
* Willingness and ability to travel extensively (up to 75% or more) domestically and internationally, often on short notice.
Preferred Qualifications:
* Master's degree in Engineering or a related field.
* Experience with various laser applications (welding, cutting, marking) or advanced testing equipment.
* Project management experience or leading small field teams.
* Familiarity with network configuration for industrial control systems.
* Ability to strategically pivot troubleshooting approaches when encountering novel challenges.
Roles That Should Apply:
* Principal Field Service Engineer
* Automation Systems Engineer (Field)
* Controls & Robotics Engineer (Service)
* Senior Industrial Automation Specialist
* Technical Lead (Field Service)
If you are a highly skilled and proactive Senior Field Service Engineer ready to take on a pivotal role in delivering and maintaining advanced custom automation solutions, we invite you to apply. This is an exceptional opportunity to leverage your comprehensive expertise, mentor others, and contribute to the ongoing success of groundbreaking manufacturing technologies globally.
Required Skills: • Robotics • Test Automation • Operations • Root Cause Analysis • Welding • Analysis • Technical Documentation • ROOT • Process Improvement • Machinery • Electrical Engineering • Validation • Reviews • Travel • Mechanical Engineering • Inspection • Manufacturing • Interpersonal Skills • Automation • Programming • Integration • Critical Thinking • Troubleshooting • Documentation • Software • Testing • Maintenance • Design • Engineering • Project Management • Training • Communication • Management
Salary Package: $ 70,000.00 - 90,000.00 (US Dollar)