CW IT SUPPORT INC
Director of Operation (MSP)
CW IT SUPPORT INC, Wilmington, North Carolina, United States, 28412
Director of Operations – CW IT Support
Location:
Wilmington, NC (On-Site)
Full-Time | Leadership Role | Growth-Driven Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level?
CW IT Support is on the hunt for a
Director of Operations —a dynamic, process-driven leader who thrives on
efficiency, accountability, and team development . This is an opportunity to lead
a fast-growing MSP , optimize operations, and ensure our clients receive
top-tier IT support . If you’re a strategic thinker with a passion for
customer success, team leadership, and operational excellence , we want to meet you! Why CW IT Support?
Fast-growing IT support provider
with a strong client base
Work with a high-energy, results-oriented team
We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence
Opportunities for career growth and professional development Check out our company culture and benefits at:
www.cwitsupport.com/careers What You’ll Be Doing
✅
Overseeing Operations:
Lead and optimize our service delivery, client onboarding, and project execution ✅
Driving Customer Success:
Maintain
95%+ CSAT rating
and ensure
100% client retention
✅
Scaling Efficiently:
Improve processes to drive
profitable revenue growth
✅
Building a High-Performing Team:
Recruit, train, and mentor
top-tier IT professionals
✅
Optimizing Performance Metrics:
Monitor KPIs, track operational goals, and ensure
service excellence Reports directly to the company president, who oversees revenue generating activities What We’re Looking For
✔
Leadership & Problem-Solving:
Strong ability to
analyze issues, make data-driven decisions, and drive results
✔
Technical Knowledge: Advanced IT Skillset around servers, networks, and M365 ;
experience in IT operations is a MUST
✔
High Standards:
Passionate about
efficiency, organization, and accountability
✔
Strong Communication:
Clear, professional, and proactive in both
verbal and written communication
✔
Drive & Adaptability:
A
growth-oriented
mindset and ability to thrive in a
fast-changing environment Perks & Benefits
✨ Competitive salary + performance incentives + 100% Health / Dental / Vision + 401(k) match
✨ Career advancement in a
rapidly growing company
✨ Be part of a team that
values employees, clients, and the community Ready to apply?
Visit
www.cwitsupport.com/careers Let’s build something great together!
Location:
Wilmington, NC (On-Site)
Full-Time | Leadership Role | Growth-Driven Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level?
CW IT Support is on the hunt for a
Director of Operations —a dynamic, process-driven leader who thrives on
efficiency, accountability, and team development . This is an opportunity to lead
a fast-growing MSP , optimize operations, and ensure our clients receive
top-tier IT support . If you’re a strategic thinker with a passion for
customer success, team leadership, and operational excellence , we want to meet you! Why CW IT Support?
Fast-growing IT support provider
with a strong client base
Work with a high-energy, results-oriented team
We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence
Opportunities for career growth and professional development Check out our company culture and benefits at:
www.cwitsupport.com/careers What You’ll Be Doing
✅
Overseeing Operations:
Lead and optimize our service delivery, client onboarding, and project execution ✅
Driving Customer Success:
Maintain
95%+ CSAT rating
and ensure
100% client retention
✅
Scaling Efficiently:
Improve processes to drive
profitable revenue growth
✅
Building a High-Performing Team:
Recruit, train, and mentor
top-tier IT professionals
✅
Optimizing Performance Metrics:
Monitor KPIs, track operational goals, and ensure
service excellence Reports directly to the company president, who oversees revenue generating activities What We’re Looking For
✔
Leadership & Problem-Solving:
Strong ability to
analyze issues, make data-driven decisions, and drive results
✔
Technical Knowledge: Advanced IT Skillset around servers, networks, and M365 ;
experience in IT operations is a MUST
✔
High Standards:
Passionate about
efficiency, organization, and accountability
✔
Strong Communication:
Clear, professional, and proactive in both
verbal and written communication
✔
Drive & Adaptability:
A
growth-oriented
mindset and ability to thrive in a
fast-changing environment Perks & Benefits
✨ Competitive salary + performance incentives + 100% Health / Dental / Vision + 401(k) match
✨ Career advancement in a
rapidly growing company
✨ Be part of a team that
values employees, clients, and the community Ready to apply?
Visit
www.cwitsupport.com/careers Let’s build something great together!