Housekeeping Specialist Job at 'Alohilani Resort Waikiki Beach in Honolulu

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Compensation Type
Hourly

Highgate Hotels: Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20B in assets and generates over $5B in revenues. Highgate offers expert guidance through all stages of the hospitality property cycle, from planning to disposition. It develops bespoke hotel brands and utilizes industry-leading revenue management tools to maximize performance and asset value. The company has offices in London, New York, Dallas, and Seattle.

Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach combines indoor and outdoor luxury, providing a tranquil oasis in Waikiki. Features include a spacious lobby, a 280,000-gallon Oceanarium, and upcoming amenities like a saltwater infinity pool, shallow-water pools, and a pool bar. Named in honor of Queen Lili'uokalani, the resort reflects Hawaiian culture and history.

Overview
The Housekeeping Department Specialist assists in managing Housekeeping operations, providing attentive, friendly, and courteous service to maximize guest satisfaction and room productivity.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and staff.
• Prepare room assignments, conduct inspections, and schedule preventive maintenance.
• Respond promptly to guest requests, complaints, and emergencies, ensuring follow-up for satisfaction.
• Support training for new programs and operational procedures.
• Motivate, coach, and discipline staff according to hotel SOPs.
• Develop employee morale and ensure proper training.
• Maintain professional relationships and open communication with all departments.
• Implement hotel policies and understand hospitality terminology.
• Ensure completion of Service Standards and training checklists.
• Monitor oversold dates and room readiness strategies.
• Handle escalated guest issues and oversee public area projects.
• Conduct daily tours of rooms and public areas, greeting staff and gathering feedback.
• Ensure compliance with training standards and assist in revenue forecasting.
• Monitor expenses and support guest recognition programs.
• Ensure cleanliness and maintenance standards through walk-throughs.
• Track and return lost and found items.
• Prepare VIP rooms and manage inventories and supplies.
• Attend weekly meetings and operate the housekeeping computer system.
• Coordinate hotel marketing programs and monitor VIP requests.
• Ensure overall guest satisfaction.

Qualifications

• Minimum 2 years hotel or related experience; or a 4-year degree with 1 year experience; or a 2-year degree with 2+ years experience.
• Previous supervisory experience required.
• Proficiency in Windows and office software.
• Ability to lift up to 50 pounds and perform medium physical work.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and maintain confidentiality.
• Attend all required meetings and maintain high personal standards.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants