Appellation Healdsburg is hiring: Director of Housekeeping in Healdsburg

Overview

About Appellation: Born from the elegant merger of the culinary and hospitality worlds, Appellation is a hotel brand designed to celebrate destinations’ culture, community, and craftsmanship. Join Appellation as its first hotels and resorts take root in 2025. The Director of Housekeeping at Appellation Healdsburg is the leader and ambassador for the upkeep of guest rooms and public areas, responsible for crafting innovative guest experiences that reflect the region’s genuine hospitality.

As Director of Housekeeping, you will lead and evolve service in guest rooms and public areas, overseeing guest room servicing (arrival, stayover, and turndown) and the maintenance of public areas cleanliness. You will supervise policies and procedures regarding cleanliness, curate interactions with guests and staff, train and develop team members, manage purchasing (collateral, guest and operating supplies, linen and terry), and mentor assistant managers and hourly staff to uphold luxury service standards.

What We Offer

• Competitive compensation and benefits with an opening-team opportunity at a luxury destination resort
• Weekly pay for cash-flow flexibility
• Paid time off to rest and reconnect
• Comprehensive health, dental, and vision insurance
• 401(k) matching
• Holiday pay and a paid day off on your birthday
• Complimentary meals during shifts
• Employee discounts on stays and dining

Primary Duties And Responsibilities

• Ensure exceptional housekeeping service standards for guest rooms and public areas, handling VIP room preparations, special amenities, and guest requests.
• Resolve housekeeping-related guest complaints promptly and professionally, maintaining relationships with repeat guests and accommodating room preferences.
• Supervise daily operations: assignments, checklists, room cleaning, labor schedules, laundry, and coordination with front office for room status and guest preferences.
• Delegate responsibilities to Assistant Housekeeping Managers to support growth and development.
• Monitor efficiency and luxury cleanliness standards; ensure proper room preparation and public area maintenance.
• Manage supply inventory, cleaning schedules, and room availability; implement quality control and inspection protocols.
• Monitor occupancy, turnover times, and productivity metrics; analyze patterns for forecasting staffing needs.
• Recruit, hire, train, support, evaluate, discipline, and terminate housekeeping staff with a focus on morale.
• Create staff schedules and conduct performance evaluations and coaching.
• Develop and maintain standard operating procedures; conduct regular training on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities; cross-train for flexibility.
• Manage department budget and control expenses; report on KPIs such as productivity and labor efficiency.
• Approve supply purchases and inventory within limits; ensure cost control of cleaning supplies and amenities.
• Oversee daily inspection procedures and quality assurance; maintain security protocols for keys, guest rooms, and lost property.
• Prepare operational reports and communicate with other departments and general management.
• Maintain records of guest preferences and VIP amenities; coordinate with front office for group arrivals and events.
• Ensure compliance with hotel policies, brand standards, and local health regulations, OSHA requirements, and safety protocols.
• Oversee emergency procedures and staff preparedness for housekeeping-related incidents; protect guest privacy and room security.
• Oversee housekeeping system operations and room status tracking; ensure proficiency with property management systems.
• Coordinate with maintenance for equipment updates and repairs; maintain backup procedures for failures and shortages.
• Manage relationships with linen suppliers, cleaning product vendors, and uniform services; coordinate with laundry and equipment providers.
• Maintain communication with corporate office and brand representatives regarding standards; collaborate with purchasing for supply negotiations.
• Conduct regular audits of housekeeping operations and service delivery to ensure luxury standards and consistency.
• Monitor online reviews and guest feedback for continuous improvement and maintain an elegant appearance of all guest areas.
• Hold regular staff meetings to keep the team informed, trained, and knowledgeable about safety and guest service excellence.
• Respond to guest needs promptly and professionally; participate in mandatory meetings as directed; model professional demeanor and high standards.
• Delegate effectively, conduct daily shift meetings and briefings for supervisors and team leads; participate hands-on in daily operations when needed.
• Support cross-training for operations, special events, and deep cleaning projects; perform other general tasks as directed.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field required.
• Experience as Director/Assistant Director/Manager of Housekeeping in a high-volume, upscale hotel; luxury resort experience preferred.
• Daily on-premises presence required; ability to work under pressure and manage multiple tasks.
• CPR certification and sexual harassment training required.
• Excellent verbal and written communication; fluent in English; Spanish fluency preferred.
• Familiarity with ADA, local fire safety regulations, guest privacy, and data protection laws.
• Flexible schedule including mornings, afternoons, evenings, weekends, and holidays.
• Valid California driver’s license and personal automobile insurance.
• Knowledge of luxury hospitality standards and ability to train staff to high service levels.
• Detail-oriented, organized, efficient, safety-minded; strong team leadership and morale management.
• Proficient with Microsoft Office, Maestro, Toast, Alice, Teams, Avendra, and radio communication; willingness to learn new systems.
• Commitment to embracing technology and adapting to new property management systems.

Essential Functions

Physical abilities required: sit/stand for extended periods, walk, climb stairs; speak clearly in English and Spanish; frequent and occasional movements as described; lift up to 25 pounds; work in a fast-paced environment. Ability to work with reasonable accommodations.

Note: The above describes essential functions and physical requirements of the role.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national origin, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status protected by applicable law.