MARKETING MANAGER (NORTH AMERICA) Job at Ticketmaster in New York

Job Summary

Marketing Manager (North America) at Ticketmaster

Location: New York, Nashville, Los Angeles
Division: Ticketmaster Music
Line Manager: Senior Manager, Marketing
Contract Terms: Full Time

The Team

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Ticketmaster Music manages our global concert line of business. We’re the commercial engine behind the world’s biggest tours and we represent touring artists and their promoters inside of Ticketmaster. Our mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of these artists that capture and convert concert ticket demand, optimize prices, and provide key insights and fan interactions.

The Job

The Marketing Manager plays a critical role in the tactical planning, management, and execution of B2C marketing and communications strategies supporting Ticketmaster Music’s suite of products and services. As the primary marketing point of contact for assigned touring artist and promoter clients across the United States and Canada, core responsibilities include delivering consultative insights, expertise, and recommendations, as well as providing exceptional customer service. This position works closely with teams across Ticketmaster Music (including Artist & Promoter Relations and Operations) and collaborates with marketing stakeholders throughout Ticketmaster and Live Nation Entertainment. The ideal candidate builds deep relationships with clients and internal teams, manages client expectations and internal teams supporting client deliverables, and balances strategic and operational functions in a changing environment. The ideal candidate will be located within a commutable distance to a Ticketmaster office.

What You Will Be Doing

• Support the adoption and success of Ticketmaster Music’s products and services, designed to help artists and promoters meet their touring goals.
• Develop impactful B2C marketing and communications strategies that leverage Ticketmaster-owned media to drive incremental demand and ticket sales for our clients and products.
• Liaise with Ticketmaster Music teams globally to collaborate on campaign strategies and drive consistency across territories.
• Guide client marketing contacts in effective product usage, including reporting and marketing solutions.
• Translate demand and marketing data into actionable insights and learnings.
• Support reporting, data, and analytics projects using internal tools (e.g., Google Analytics).
• Partner with B2B Product Marketing in developing presentations, sales decks, and marketing materials that communicate our products and services to client stakeholders.
• Capture client stories to demonstrate value and provide feedback to B2B Product Marketing for case studies and content.
• Assist with copywriting, image resizing, and similar tasks related to marketing campaigns.
• Act as the internal expert on our clients’ business challenges/opportunities and advocate for new offerings.
• Attend and lead client meetings, delivering content via formal presentations.
• Provide excellent communication with clients and internal teams, ensuring nothing falls through the cracks.
• Establish and maintain strong relationships with internal teams, clients, and peers.
• Stay current on live entertainment and marketing industry knowledge.

What You Need to Know (or Technical Skills/Competencies)

• BA/BS in Marketing or a related field
• 3+ years of experience in digital marketing or the live entertainment industry
• Ability to interact with clients and colleagues at executive, mid-manager, and day-to-day levels in a professional, service-oriented manner
• Strong written and verbal communication and adaptability to different audiences
• Exceptional organizational skills and attention to detail
• Ability to work under pressure and meet tight deadlines
• Strong quantitative and analytical abilities
• Understanding and interest in the business side of the live music industry
• Proficiency in Microsoft Office (Excel and PowerPoint)
• Proficiency in Photoshop, Google Analytics, and Salesforce preferred

You (Behavioural Skills/Competencies)

• Rock Solid Reliability – Earns trust, sets clear expectations, delivers high-quality work on time, and does things right
• Winning Teamwork – Collaborates, shares information openly, empathizes, and recognizes contributions
• Act with Integrity – Represents self and company with honesty, provides direct, constructive feedback, and protects data accuracy

Benefits & Perks

Through the Taking Care of Our Own program, benefits are provided across six pillars:

• HEALTH: Medical, vision, dental, and mental health benefits, with a health care concierge and flexible or health savings accounts
• YOURSELF: Free concert tickets, generous paid time off including holidays, sick time, and personal days
• WEALTH: 401(k) with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

Life at Ticketmaster

We are part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission is to connect people around the world to the live events they love. Ticketmaster processes hundreds of millions of tickets per year across 35+ countries, with a diverse culture and a focus on accessible leadership and enthusiastic teams. Our values are: Reliability, Teamwork, Integrity, Belonging.

Equal Employment Opportunity

Ticketmaster is committed to equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, disability, marital status, national origin, race, sex, gender identity, sexual orientation, or any other basis protected by law. Reasonable accommodations are available for applicants with disabilities or pregnancy, and religious accommodations may be provided on a case-by-case basis.

Hiring Practices

The preceding job description provides a general sense of work performed and is not a comprehensive inventory of duties. Ticketmaster seeks the most qualified candidates and may recruit through multiple channels.

Compensation

The expected compensation for this position is:

$64,000.00 USD - $80,000.00 USD

Pay is based on market location, qualifications, skills, and experience.

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