Kasisto Inc
Job Title:
Senior Integration Architect, Agentic AI Platform
Location:
Remote/Hybrid About Kasisto
Humanizing Digital Experiences® Kasisto's Digital Experience Platform, KAI, enables financial institutions to deliver the industry's most advanced conversational AI-powered intelligent virtual assistants. Built specifically for banking, KAI supports interactions ranging from simple retail banking to complex corporate and wealth workflows - all with high security, extensibility, and domain fluency. About the Role
We're looking for a
Senior Integration Architect
to lead solution design and integration architecture for client implementations of our AI platform. This is a customer-facing role where you'll guide enterprise clients through technical discovery, integration strategy, and conversational AI solutioning.
You will shape how our platform leverages
LLMs, prompt design, and agentic AI orchestration
to deliver intelligent, proactive, and secure digital experiences. Working as a trusted advisor, you'll align Kasisto's platform capabilities with customer systems, compliance requirements, and business goals. What You'll Do Lead discovery sessions with customers to design integration strategies, AI workflows, and multi-agent orchestration patterns Architect integrations between Kasisto's platform and enterprise systems (CRM, CCaaS, core banking, middleware, identity providers) Define and optimize how
LLMs, prompts, and retrieval-augmented generation (RAG)
are used in customer solutions Design secure authentication and authorization flows (OAuth, SAML, JWT, TLS) Collaborate with customer architects, IT, and compliance teams to ensure enterprise-grade deployments Provide technical guidance to engineers implementing integrations and AI workflows Document solution architectures, agent flows, integration specifications, and knowledge hub designs Act as escalation point for integration and AI-related challenges during implementation Share best practices for deploying
agentic AI in regulated industries , balancing automation with governance What You Need Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred 8+ years of experience in enterprise integration, solution architecture, or SaaS platform implementation Strong background designing and deploying
AI or automation platforms
at scale Expertise with
REST APIs, event-driven integration patterns, and scripting/programming (JavaScript, Python, Java) Understanding of
LLM behavior, prompt engineering techniques, and orchestration across multiple AI agents Familiarity with
retrieval pipelines, vector databases, and knowledge hub architectures Experience with security protocols (OAuth, SAML, JWT, TLS) and cloud platforms (AWS, Azure, GCP) Strong communication and client-facing presentation skills Nice to Have Financial services or fintech experience Exposure to contact center ecosystems (Genesys, NICE, Five9, Amazon Connect) Hands-on work with
agent frameworks or AI orchestration platforms Why Join Us Competitive compensation and benefits Lead next-generation AI solutions for global banks and fintechs Hands-on influence on
LLM integration, prompt frameworks, and multi-agent deployments Collaborative culture with opportunities to shape product direction and AI strategy
Senior Integration Architect, Agentic AI Platform
Location:
Remote/Hybrid About Kasisto
Humanizing Digital Experiences® Kasisto's Digital Experience Platform, KAI, enables financial institutions to deliver the industry's most advanced conversational AI-powered intelligent virtual assistants. Built specifically for banking, KAI supports interactions ranging from simple retail banking to complex corporate and wealth workflows - all with high security, extensibility, and domain fluency. About the Role
We're looking for a
Senior Integration Architect
to lead solution design and integration architecture for client implementations of our AI platform. This is a customer-facing role where you'll guide enterprise clients through technical discovery, integration strategy, and conversational AI solutioning.
You will shape how our platform leverages
LLMs, prompt design, and agentic AI orchestration
to deliver intelligent, proactive, and secure digital experiences. Working as a trusted advisor, you'll align Kasisto's platform capabilities with customer systems, compliance requirements, and business goals. What You'll Do Lead discovery sessions with customers to design integration strategies, AI workflows, and multi-agent orchestration patterns Architect integrations between Kasisto's platform and enterprise systems (CRM, CCaaS, core banking, middleware, identity providers) Define and optimize how
LLMs, prompts, and retrieval-augmented generation (RAG)
are used in customer solutions Design secure authentication and authorization flows (OAuth, SAML, JWT, TLS) Collaborate with customer architects, IT, and compliance teams to ensure enterprise-grade deployments Provide technical guidance to engineers implementing integrations and AI workflows Document solution architectures, agent flows, integration specifications, and knowledge hub designs Act as escalation point for integration and AI-related challenges during implementation Share best practices for deploying
agentic AI in regulated industries , balancing automation with governance What You Need Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred 8+ years of experience in enterprise integration, solution architecture, or SaaS platform implementation Strong background designing and deploying
AI or automation platforms
at scale Expertise with
REST APIs, event-driven integration patterns, and scripting/programming (JavaScript, Python, Java) Understanding of
LLM behavior, prompt engineering techniques, and orchestration across multiple AI agents Familiarity with
retrieval pipelines, vector databases, and knowledge hub architectures Experience with security protocols (OAuth, SAML, JWT, TLS) and cloud platforms (AWS, Azure, GCP) Strong communication and client-facing presentation skills Nice to Have Financial services or fintech experience Exposure to contact center ecosystems (Genesys, NICE, Five9, Amazon Connect) Hands-on work with
agent frameworks or AI orchestration platforms Why Join Us Competitive compensation and benefits Lead next-generation AI solutions for global banks and fintechs Hands-on influence on
LLM integration, prompt frameworks, and multi-agent deployments Collaborative culture with opportunities to shape product direction and AI strategy