White Lodging
Overview
Night Audit role at White Lodging. White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in several markets. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.
Responsibilities
- Assist guests efficiently, courteously, and professionally in all front desk-related functions.
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
- Consistently follow all credit, cash-handling, and accounting procedures.
- Run various audits and reports, and record all revenues and statistics accurately.
- Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
- Ensure security and confidentiality of all guest and hotel information.
- Respond to and resolve guest concerns or complaints.
- Perform other duties as assigned.
What Youll Bring
- Strong communication skills.
- A passion for customer service.
- Ability to be flexible and adapt to any situation.
- A desire to work as part of the front desk team.
- An outgoing personality with a positive attitude.
- Previous hospitality experience is helpful but not required.
- Ability to stand and move at a fast pace for long periods, with availability to work long hours, nights, weekends, and holidays as necessary.
Benefits / What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- DailyPay option
- Employee Assistance Program (EAP)
- 401(k) with company match
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Job Details
- Location: Charlotte, NC area (specific location varies by property)
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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