Tuba City Regional Health Care Corp.
Navajo Preference Employment Act
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview
POSITION SUMMARY
The primary purpose of the position is to provide day-to-day management for the Hospital Navigator staff and coordinate the system of greeting across hospital campuses. Incumbent will greet, welcome and assist patients, their families and visitors entering the hospital and create a positive patient experience in a professional manner by providing responsive customer service Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Incumbent oversees the Hospital Navigators in all aspects of their duties which can include but not limited to greeting patient's and visitor's, observation of the camera monitoring room, patient sitting, and transporting patients throughout the hospital. Incumbent manages scheduling, training, and day-to-day oversight of hospital navigator team.
Hours may be variable
Qualifications
NECESSARY QUALIFICATIONS
Education:
High School diploma or GED
Experience:
At least two (2) years of experience in a customer service position.
Certification:
Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association or obtain within six (3) months of date of hire
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
Must have exceptional customer service skills Able to follow written and oral instructions in English Able to adhere to infection prevention standards, even in high stress situations Ability and willingness to wear personal protective equipment as instructed Positive working relationships with others Possession of high ethical standards and no history of complaints Reliable and dependable; reports to work as scheduled without excessive absences Ability to communicate courteously and effectively with patients, visitors and staff. Must be personable and display professional competence Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This positive requires the ability to sit and stand for prolonged hours of the day, with some frequent walking and occasional bending, kneeling, crouching, twisting, maintaining balance and reaching. Must be able to lift, push and pull up to 50lbs occasionally. Incumbent must have ability for color vision, hearing normal speech, hearing overhead pages, far vision, near vision, and occasional depth perception, seeing fine details and telephone use. Must have frequent ability for simple/firm grasping of both hands and use of keyboard.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Incumbent must be able to communicate effectively to diverse groups regarding situations of extreme importance to patient outcomes. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.
Environmental:
May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases.
Responsibilities
ESSENTIAL FUNCTIONS: Creates monthly and daily staff schedules and coordinates coverage of gaps and callouts. Orients and trains staff to greeting, patient sitting, camera monitoring, transporting and other procedures. Ensures that all entrances have adequate supplies, including PPE. Triages issues encountered by screening team for solutions. Implements solutions to process issues per direction of supervisors. Assures facility's standards for customer contact and telephone protocols are met. Documents staff performance and behavior concerns and alerts chain of command to disciplinary concerns. Reports patient and employee safety concerns or incidents promptly. Assists the Hospital Navigators at various entry points to ensure appropriate greeting for all patients and visitors entering the TCRHCC campus. Cordially greets visitors and patients upon arrival. Conveys an optimistic and positive image of the hospital. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus. Ascertains patients' and or visitors' needs and directs them accordingly. Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Monitors the overall appearance of the hospital entrances. Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance. Proper PPE is used inside assigned Clinics or Units, Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role. Performs other duties as assigned. Collaborates with other departments to meet the needs of the hospital to best utilize the hospital navigators.
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview
POSITION SUMMARY
The primary purpose of the position is to provide day-to-day management for the Hospital Navigator staff and coordinate the system of greeting across hospital campuses. Incumbent will greet, welcome and assist patients, their families and visitors entering the hospital and create a positive patient experience in a professional manner by providing responsive customer service Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Incumbent oversees the Hospital Navigators in all aspects of their duties which can include but not limited to greeting patient's and visitor's, observation of the camera monitoring room, patient sitting, and transporting patients throughout the hospital. Incumbent manages scheduling, training, and day-to-day oversight of hospital navigator team.
Hours may be variable
Qualifications
NECESSARY QUALIFICATIONS
Education:
High School diploma or GED
Experience:
At least two (2) years of experience in a customer service position.
Certification:
Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association or obtain within six (3) months of date of hire
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
Must have exceptional customer service skills Able to follow written and oral instructions in English Able to adhere to infection prevention standards, even in high stress situations Ability and willingness to wear personal protective equipment as instructed Positive working relationships with others Possession of high ethical standards and no history of complaints Reliable and dependable; reports to work as scheduled without excessive absences Ability to communicate courteously and effectively with patients, visitors and staff. Must be personable and display professional competence Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This positive requires the ability to sit and stand for prolonged hours of the day, with some frequent walking and occasional bending, kneeling, crouching, twisting, maintaining balance and reaching. Must be able to lift, push and pull up to 50lbs occasionally. Incumbent must have ability for color vision, hearing normal speech, hearing overhead pages, far vision, near vision, and occasional depth perception, seeing fine details and telephone use. Must have frequent ability for simple/firm grasping of both hands and use of keyboard.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Incumbent must be able to communicate effectively to diverse groups regarding situations of extreme importance to patient outcomes. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.
Environmental:
May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases.
Responsibilities
ESSENTIAL FUNCTIONS: Creates monthly and daily staff schedules and coordinates coverage of gaps and callouts. Orients and trains staff to greeting, patient sitting, camera monitoring, transporting and other procedures. Ensures that all entrances have adequate supplies, including PPE. Triages issues encountered by screening team for solutions. Implements solutions to process issues per direction of supervisors. Assures facility's standards for customer contact and telephone protocols are met. Documents staff performance and behavior concerns and alerts chain of command to disciplinary concerns. Reports patient and employee safety concerns or incidents promptly. Assists the Hospital Navigators at various entry points to ensure appropriate greeting for all patients and visitors entering the TCRHCC campus. Cordially greets visitors and patients upon arrival. Conveys an optimistic and positive image of the hospital. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus. Ascertains patients' and or visitors' needs and directs them accordingly. Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Monitors the overall appearance of the hospital entrances. Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance. Proper PPE is used inside assigned Clinics or Units, Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role. Performs other duties as assigned. Collaborates with other departments to meet the needs of the hospital to best utilize the hospital navigators.