Wells Fargo
AI Automation Engineer (IT Service Management)
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
Wells Fargo is seeking a Lead AI-driven IT Service Management (ITSM) Engineer (Lead Specialty Software Engineer), as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business at wellsfargojobs.com.
The ideal candidate should possess a strong background in AI and generative AI technologies. This role is responsible for optimizing the L1 and ITSM activities within the Wealth Management organization, leveraging Wells Fargo approved AI solutions to enhance service delivery, optimize operations, and drive innovation.
In this role, you will:
Lead complex initiatives on selected domains
Ensure systems are monitored to increase operational efficiency and managed to mitigate risk
Define opportunities to maximize resource utilization and improve processes while reducing cost
Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
Resolve coding, testing and escalated platform issues of a technically challenging nature
Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
Mentor less experienced software engineers
Collaborate and influence all levels of professionals including managers
Lead team to achieve objectives
Partner with production support and platform engineering teams effectively
Required Qualifications:
5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience with IT Service Management
Desired Qualifications:
Strong understanding of ITIL and other ITSM frameworks, methodologies, and best practices
Experience with AI/ML and familiarity with Copilot, Tachyon
Excellent strategic thinking, problem-solving, and decision-making abilities
Outstanding leadership, communication, and interpersonal skills
Ability to work collaboratively with diverse teams and stakeholders
Strong project management capabilities, with the ability to manage multiple initiatives simultaneously
Results-oriented mindset with a focus on delivering high-quality outcomes
Job Expectations:
Ability to work additional hours as needed
Position offers a hybrid work schedule
This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position
Job Locations:
1525 WWT Harris Blvd. Charlotte, North Carolina 28262
300 S Brevard St., Charlotte, North Carolina 28202
194 Wood Ave S. Iselin, New Jersey 08830
NC- Charlotte Pay Range: $120,400 - 250,000 Annually
NJ- Iselin Pay Range: $126,400 - 262,600 Annually
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
28 Sep 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-468975
Wells Fargo is seeking a Lead AI-driven IT Service Management (ITSM) Engineer (Lead Specialty Software Engineer), as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business at wellsfargojobs.com.
The ideal candidate should possess a strong background in AI and generative AI technologies. This role is responsible for optimizing the L1 and ITSM activities within the Wealth Management organization, leveraging Wells Fargo approved AI solutions to enhance service delivery, optimize operations, and drive innovation.
In this role, you will:
Lead complex initiatives on selected domains
Ensure systems are monitored to increase operational efficiency and managed to mitigate risk
Define opportunities to maximize resource utilization and improve processes while reducing cost
Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
Resolve coding, testing and escalated platform issues of a technically challenging nature
Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
Mentor less experienced software engineers
Collaborate and influence all levels of professionals including managers
Lead team to achieve objectives
Partner with production support and platform engineering teams effectively
Required Qualifications:
5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience with IT Service Management
Desired Qualifications:
Strong understanding of ITIL and other ITSM frameworks, methodologies, and best practices
Experience with AI/ML and familiarity with Copilot, Tachyon
Excellent strategic thinking, problem-solving, and decision-making abilities
Outstanding leadership, communication, and interpersonal skills
Ability to work collaboratively with diverse teams and stakeholders
Strong project management capabilities, with the ability to manage multiple initiatives simultaneously
Results-oriented mindset with a focus on delivering high-quality outcomes
Job Expectations:
Ability to work additional hours as needed
Position offers a hybrid work schedule
This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position
Job Locations:
1525 WWT Harris Blvd. Charlotte, North Carolina 28262
300 S Brevard St., Charlotte, North Carolina 28202
194 Wood Ave S. Iselin, New Jersey 08830
NC- Charlotte Pay Range: $120,400 - 250,000 Annually
NJ- Iselin Pay Range: $126,400 - 262,600 Annually
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
28 Sep 2025
*****
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-468975