NCG Hospitality is hiring: Hotel Night Auditor in Madison

Overview

Hotel Night Auditor, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $17.00 / hour, experienced candidates may qualify for a higher wage. Flexible availability required on Monday to Friday, weekends are a must, and holidays are required. Open to overnight shifts. All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork, and shift reports related to the property's business transactions.

1000 SIGN-ON BONUS

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly, and professional manner
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security, and emergency procedures

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization, and follow-up abilities
• Ability to be patient and creatively problem solve

Qualifications & Benefits

What Will You Get At NCG Hospitality? The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award-winning, family-owned third-generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day earn bonuses for going above and beyond to support team and guests
• Everyone Sells earn cash for bringing in business to our properties
• Paid Volunteer hours Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

Compensation: $17.00 per hour