Fred Meyer is hiring: Online Grocery Pick-Up Clerk in Eugene

Overview

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Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.

Responsibilities

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Online Grocery Pick-Up team is responsible for assembling customers' online orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick-Up associates communicates substitutions or exceptions to customers at pick-up time.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Read and follow directions provided in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from staging locations and load orders into customers' cars.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process orders through the point of sale (POS) system.
• Follow policies to determine appropriate substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards and work cooperatively in a high-paced environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults as needed.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Qualifications

• Minimum Position Qualifications:
  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (counting, addition, subtraction)
  • Excellent oral/written communication skills
• Desired Previous Experience:
  • Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

Benefits

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and financial tools/coaching.
• Associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career.
• Training programs and diverse career pathways for growth.

Seniorities

• Seniority level: Entry level
• Employment type: Part-time

Job function

• Management and Manufacturing

Industries

• Human Resources Services

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