Ross Stores, Inc. is hiring: Retail Associate in Little Rock

Overview

Be among the first 25 applicants. Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, diligently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to perform a range of tasks in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Keep egress clear to emergency exits and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional at all times. Recognize fellow Associates using Company recognition programs.
• Assist Customers as needed — register-trained, help with merchandise, and answer questions politely and knowledgeably. Greet Customers with eye contact, a smile, and a courteous greeting throughout the Store; thank customers at every register transaction.
• Provide prompt and efficient responses to Customer Service needs. Respond to service calls promptly and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) and disinfect high-touch areas to maintain merchandise, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company's dress code at all times.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines, maintaining brand-name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies, properly process MOS merchandise, and notify Store Leadership to review and approve all disposals.
• Follow policies concerning cash, check, charge card, and refund transactions, voids, and offline procedures; maintain accuracy handling bankable tenders.
• Demonstrate urgency and maximize productivity by executing Store best practices and minimizing steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom associates: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical conditions, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.