ZipRecruiter
Infrastructure & Systems Administrator
ZipRecruiter, Los Angeles, California, United States, 90079
Job DescriptionJob Description
Position:
Infrastructure & Systems Administrator (Manager Level)
Location:
Los Angeles, CA
Our Blend
The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore.
The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.
Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.
Passion is contagious, and we’ve got a serious case of it.
If you are just as passionate as we are, come join our Brew Crew!
Brew Crew Opportunity
We are seeking an experienced Infrastructure & Systems Administrator to oversee and enhance the foundational IT infrastructure that supports both our corporate and café operations. This role is responsible for the secure, stable, and scalable operation of our networks, systems, and core business applications. It primarily focuses on maintaining infrastructure integrity, managing escalated technical issues, and supporting implementation of IT projects—while working alongside global IT teams, vendors, and market partners. While the role may involve some direct interaction with end users, it is not primarily a frontline support function.
Key Responsibilities
In this role, you will work on:
Infrastructure & Network Operations
Configure, monitor, and maintain local and cloud infrastructure—including servers, networks, firewalls, VPNs, and wireless access points across offices and café sites.
Lead infrastructure lifecycle activities such as system upgrades, patch management, hardware refreshes, and performance tuning.
Coordinate and resolve escalated network or systems issues, ensuring minimal disruption to business operations.
Support disaster recovery planning and implementation, including backups, failover testing, and infrastructure resilience improvements.
Document system architecture, configurations, and standard operating procedures to support consistency and handovers.
Systems & Application Administration
Administer and support key corporate and operational systems such as Office 365, POS back-office platforms, inventory and labor tools, and other regionally deployed applications.
Manage user provisioning, access rights, device readiness, and onboarding/offboarding in collaboration with support and HR teams.
Work with vendors and global teams to deploy new technology or systems, ensuring compliance with local market needs and standards.
Support system rollouts and integration testing for local projects and deployments.
IT Support Coordination & Process Improvement
Act as the escalation point for complex or unresolved IT issues, working with frontline support, vendors, and global service desks to drive resolution.
Provide occasional hands-on troubleshooting for high-impact incidents or specialized configurations, especially for leadership or executive staff.
Contribute to the refinement of IT operational processes, including asset management, licensing, onboarding workflows, and automation opportunities.
Participate in cross-functional and regional IT initiatives, contributing infrastructure and system expertise to broader technology goals.
Your Ingredients
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Systems, or related field .
Minimum 3 years of experience in infrastructure, systems, or network administration.
Experience in distributed environments with multiple locations; retail, hospitality, or QSR sector experience strongly .
Technical Skills
Strong knowledge of network protocols, LAN/WAN, VPNs, firewalls, DNS/DHCP, and wireless infrastructure.
Experience with Cisco Meraki, Fortinet, or equivalent network/security platforms.
Proficiency in Microsoft Office 365, endpoint management tools, and virtualization technologies.
Familiarity with backup systems, disaster recovery strategies, and failover planning.
Experience administering or integrating restaurant POS systems is a plus.
Soft Skills
Strong troubleshooting, diagnostic, and analytical skills for issue resolution and root cause analysis.
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
High attention to detail, with strong organizational and documentation skills.
Demonstrated ability to manage multiple priorities, work independently, and take ownership of solutions.
Discretion in handling confidential information and access privileges.
Physical Requirements
Able to lift and move equipment up to 50 lbs.
Occasional hands-on work in office environments (e.g., installing hardware under desks or in IT closets).
Performance & Rewards
At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
Perks:
Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term , Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
Discounts on our Coffee and Tea
Gym Discounts
Mobile phone plan benefits
Pay Range: $85,000-$100,00 annually with eligibility for 10% bonus
Observed Holidays
Vacation Pay
Sick Pay
This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.
Our
‘FROTH’
VALUES
We believe in the
fundamental truths
that guide us through our daily lives:
F RIENDLINESS
-
We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
R ESPECT - We are inclusive and honor each other’s values, opinions and .
O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of on our culture and in our work.
International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their , , , , , , , , physical or mental , citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to , , , , , , , , , marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We use eVerify to confirm U.S. Employment eligibility.
Position:
Infrastructure & Systems Administrator (Manager Level)
Location:
Los Angeles, CA
Our Blend
The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore.
The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.
Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.
Passion is contagious, and we’ve got a serious case of it.
If you are just as passionate as we are, come join our Brew Crew!
Brew Crew Opportunity
We are seeking an experienced Infrastructure & Systems Administrator to oversee and enhance the foundational IT infrastructure that supports both our corporate and café operations. This role is responsible for the secure, stable, and scalable operation of our networks, systems, and core business applications. It primarily focuses on maintaining infrastructure integrity, managing escalated technical issues, and supporting implementation of IT projects—while working alongside global IT teams, vendors, and market partners. While the role may involve some direct interaction with end users, it is not primarily a frontline support function.
Key Responsibilities
In this role, you will work on:
Infrastructure & Network Operations
Configure, monitor, and maintain local and cloud infrastructure—including servers, networks, firewalls, VPNs, and wireless access points across offices and café sites.
Lead infrastructure lifecycle activities such as system upgrades, patch management, hardware refreshes, and performance tuning.
Coordinate and resolve escalated network or systems issues, ensuring minimal disruption to business operations.
Support disaster recovery planning and implementation, including backups, failover testing, and infrastructure resilience improvements.
Document system architecture, configurations, and standard operating procedures to support consistency and handovers.
Systems & Application Administration
Administer and support key corporate and operational systems such as Office 365, POS back-office platforms, inventory and labor tools, and other regionally deployed applications.
Manage user provisioning, access rights, device readiness, and onboarding/offboarding in collaboration with support and HR teams.
Work with vendors and global teams to deploy new technology or systems, ensuring compliance with local market needs and standards.
Support system rollouts and integration testing for local projects and deployments.
IT Support Coordination & Process Improvement
Act as the escalation point for complex or unresolved IT issues, working with frontline support, vendors, and global service desks to drive resolution.
Provide occasional hands-on troubleshooting for high-impact incidents or specialized configurations, especially for leadership or executive staff.
Contribute to the refinement of IT operational processes, including asset management, licensing, onboarding workflows, and automation opportunities.
Participate in cross-functional and regional IT initiatives, contributing infrastructure and system expertise to broader technology goals.
Your Ingredients
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Systems, or related field .
Minimum 3 years of experience in infrastructure, systems, or network administration.
Experience in distributed environments with multiple locations; retail, hospitality, or QSR sector experience strongly .
Technical Skills
Strong knowledge of network protocols, LAN/WAN, VPNs, firewalls, DNS/DHCP, and wireless infrastructure.
Experience with Cisco Meraki, Fortinet, or equivalent network/security platforms.
Proficiency in Microsoft Office 365, endpoint management tools, and virtualization technologies.
Familiarity with backup systems, disaster recovery strategies, and failover planning.
Experience administering or integrating restaurant POS systems is a plus.
Soft Skills
Strong troubleshooting, diagnostic, and analytical skills for issue resolution and root cause analysis.
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
High attention to detail, with strong organizational and documentation skills.
Demonstrated ability to manage multiple priorities, work independently, and take ownership of solutions.
Discretion in handling confidential information and access privileges.
Physical Requirements
Able to lift and move equipment up to 50 lbs.
Occasional hands-on work in office environments (e.g., installing hardware under desks or in IT closets).
Performance & Rewards
At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
Perks:
Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term , Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
Discounts on our Coffee and Tea
Gym Discounts
Mobile phone plan benefits
Pay Range: $85,000-$100,00 annually with eligibility for 10% bonus
Observed Holidays
Vacation Pay
Sick Pay
This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.
Our
‘FROTH’
VALUES
We believe in the
fundamental truths
that guide us through our daily lives:
F RIENDLINESS
-
We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
R ESPECT - We are inclusive and honor each other’s values, opinions and .
O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of on our culture and in our work.
International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their , , , , , , , , physical or mental , citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to , , , , , , , , , marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We use eVerify to confirm U.S. Employment eligibility.