State of California
Under the general direction of the Supervising Transportation Engineer, Office Chief of Operations, the Dispatcher-Clerk Supervisor will supervise all District 12 Transportation Management Center (TMC) dispatching functions. The incumbent will supervise the dispatchers, ensuring procedures, laws, and regulations are met. The supervisor will train, approve/manage overtime, schedule works shifts, and hire new dispatchers. The supervisor will also perform the dispatcher's duties as necessary and perform a variety of clerical work consisting of typing, computer data entry, filing, and record keeping. Due to the confidentiality of information handled, all TMC staff are fingerprinted for a background check by the Department of Justice.
PARF# 12-6-089 / JC-493634
Eligibility for hire may be determined by your score on the DISPATCH-CLERK SUPERVISOR, CALTRANS exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.
https://forms.office.com/g/RyK102ty4G
https://youtu.be/oC9wIp8QalI
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement .
Working Conditions
Position located at 6681 Marine Way Irvine, CA 92618, Orange County.
Multiple positions may be filled from this recruitment.
The TMC is a 24/7 operation. Willingness and ability to work rotating shifts (including nights), weekends, holidays, and overtime as required. Vacations may be restricted during peak travel times, during storms, or when TMC is short-staffed. Work in close quarters with the keyboard and video display terminal. Shifts may require working alone at night in the TMC building.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. DISPATCH-CLERK SUPERVISOR, CALTRANS Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-493634
Position #(s): 912-691-3711-918
Working Title: DISPATCH-CLERK SUPERVISOR
Classification: DISPATCH-CLERK SUPERVISOR, CALTRANS $4,440.00 - $5,561.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: Multiple
Work Location: Orange County
Telework: In Office
Job Type: Permanent, Full Time
Department Information Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
Department Website: www.dot.ca.gov
Director's EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity
Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity
Special Requirements
The position requires a Drug Screening be passed prior to being hired. Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Memorandum of Agreement Form 101A annually. The position requires the ability to type at a minimum 40 words per minute. Possession of a valid driver's license is required when operating a State owned or leased vehicle.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org . Please redact birthdates and social security numbers.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/9/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Transportation California Department of Transportation Attn: Caltrans DHR Contact - JC-493634 1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Transportation California Department of Transportation Caltrans DHR Contact - JC-493634 1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705 Closed on weekends and State holidays. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of Microsoft Excel, Word, and Windows is expected. Knowledge of proper radio regulations in accordance with the Federal Communication Commission is required. The ability to understand directions in reference to maps (identifying locations, knowing north/south/east/west, and understanding basic traffic behavior) is essential. Knowledge of office methods and applications, and principles of effective supervision are required.
Ability to communicate proficiently, both orally and in writing, follow written and oral instruction, read maps quickly and accurately and speak in a clear and concise manner. An employee is recommended to be able to type at a speed of 40 words per minute. Deal tactfully with Caltrans personnel and the general public. Operate radios, seven-line telephone, computer, fax machine, CMS (Changeable Message Signs), HAR (Highway Advisory Radio), and CCTV (Closed Circuit Television). Think and act quickly in emergencies; analyze situations accurately and take effective action. Must have the ability to supervise a group of dispatchers effectively and contribute to the Department's Mission, Vision, Goals, and policies.
Analytical: Must be able to analyze and prioritize all information affecting dispatch operations and take appropriate actions. The employee must be able to understand verbal and written instructions. Must be able to make judgments on what actions to take in the area of the CMS and HAR activation and what information to disseminate based on data received through the Traffic Monitoring Stations (TMS) and information provided by the CHP and Caltrans personnel.
Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Leah Seale (949) 969-5051 leah.seale@dot.ca.gov Hiring Unit Contact: Garrett Holland (657) 654-1928 garrett.holland@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Applications Instructions:
The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-493634), PARF# 12-6-089 and title of the position (Dispatch-Clerk Supervisor, Caltrans) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
PARF# 12-6-089 / JC-493634
Eligibility for hire may be determined by your score on the DISPATCH-CLERK SUPERVISOR, CALTRANS exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.
https://forms.office.com/g/RyK102ty4G
https://youtu.be/oC9wIp8QalI
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
You will find additional information about the job in the Duty Statement .
Working Conditions
Position located at 6681 Marine Way Irvine, CA 92618, Orange County.
Multiple positions may be filled from this recruitment.
The TMC is a 24/7 operation. Willingness and ability to work rotating shifts (including nights), weekends, holidays, and overtime as required. Vacations may be restricted during peak travel times, during storms, or when TMC is short-staffed. Work in close quarters with the keyboard and video display terminal. Shifts may require working alone at night in the TMC building.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. DISPATCH-CLERK SUPERVISOR, CALTRANS Additional Documents
Job Application Package Checklist Duty Statement
Position Details
Job Code #: JC-493634
Position #(s): 912-691-3711-918
Working Title: DISPATCH-CLERK SUPERVISOR
Classification: DISPATCH-CLERK SUPERVISOR, CALTRANS $4,440.00 - $5,561.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: Multiple
Work Location: Orange County
Telework: In Office
Job Type: Permanent, Full Time
Department Information Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
Department Website: www.dot.ca.gov
Director's EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity
Director's EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity
Special Requirements
The position requires a Drug Screening be passed prior to being hired. Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Memorandum of Agreement Form 101A annually. The position requires the ability to type at a minimum 40 words per minute. Possession of a valid driver's license is required when operating a State owned or leased vehicle.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org . Please redact birthdates and social security numbers.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/9/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Transportation California Department of Transportation Attn: Caltrans DHR Contact - JC-493634 1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Transportation California Department of Transportation Caltrans DHR Contact - JC-493634 1750 E. 4th Street, 1st Floor
Santa Ana , CA 92705 Closed on weekends and State holidays. 08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of Microsoft Excel, Word, and Windows is expected. Knowledge of proper radio regulations in accordance with the Federal Communication Commission is required. The ability to understand directions in reference to maps (identifying locations, knowing north/south/east/west, and understanding basic traffic behavior) is essential. Knowledge of office methods and applications, and principles of effective supervision are required.
Ability to communicate proficiently, both orally and in writing, follow written and oral instruction, read maps quickly and accurately and speak in a clear and concise manner. An employee is recommended to be able to type at a speed of 40 words per minute. Deal tactfully with Caltrans personnel and the general public. Operate radios, seven-line telephone, computer, fax machine, CMS (Changeable Message Signs), HAR (Highway Advisory Radio), and CCTV (Closed Circuit Television). Think and act quickly in emergencies; analyze situations accurately and take effective action. Must have the ability to supervise a group of dispatchers effectively and contribute to the Department's Mission, Vision, Goals, and policies.
Analytical: Must be able to analyze and prioritize all information affecting dispatch operations and take appropriate actions. The employee must be able to understand verbal and written instructions. Must be able to make judgments on what actions to take in the area of the CMS and HAR activation and what information to disseminate based on data received through the Traffic Monitoring Stations (TMS) and information provided by the CHP and Caltrans personnel.
Benefits Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Leah Seale (949) 969-5051 leah.seale@dot.ca.gov Hiring Unit Contact: Garrett Holland (657) 654-1928 garrett.holland@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Caltrans EEO Office (844) 368-3367 Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Applications Instructions:
The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-493634), PARF# 12-6-089 and title of the position (Dispatch-Clerk Supervisor, Caltrans) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.