Cellular Sales is hiring: Call Center Representative in Roscoe Township

Overview

Cellular Sales is Growing!

Call Center Representative – Customer Service | Business Development

Cellular Sales is a growing company that provides a rewarding career with a family atmosphere. We value diversity and inclusion and offer benefits, development, and opportunities to advance. We are Verizon’s premier retail partner with nearly 800 stores across 40 states and a 30-year reputation for providing unmatched in-person customer experiences. We’re expanding and looking for smart, driven, positive people to join our team of 7,000+.

Job Description

Summary/Objective: Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. They should seek to build on the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

• Follow up on distributed leads
• Generate store traffic and contribute to the market’s success
• Handle customer inquiries both by phone and text
• Support the sales force by generating sales leads
• Follow communication scripts when handling different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information effectively.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time. This is largely a sedentary role; however, some filing is required. The ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Monday – Friday.

Travel

No travel is expected for this position.

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

AAP/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

$16/hr + Commission