Delaware County is hiring: IT Support Specialist in Delaware

Overview

The Delaware County Human Resources Department is accepting applications for an IT Support Specialist. This position is responsible for providing technical support and assisting County employees including troubleshooting hardware and software problems.

Responsibilities

• Provides technical support to all county employees and agencies;
• Configures and installs new computer hardware and peripherals;
• Assists the Network Administrator in establishing new user and e-mail accounts;
• Maintains contacts with primary vendors and monitors vendors for current price points;
• Mitigates and remediates security vulnerabilities;
• Operates cabling scanner and metering equipment to trace network related problems;
• Prepares and maintains documentation of daily procedures and activities;
• Works independently with minimum supervision;
• Serves as the primary contact for calls made to the Help Desk;
• Provides training to employees as needed for various enterprise applications; and
• Provides other duties as required

Qualifications

• High School diploma or GED plus two years of computer support experience or College Degree;
• Thorough knowledge of basic hardware and software systems;
• Efficient and effective problem-solving and analytical skills;
• Exceptional client service skills;
• Thorough knowledge of all Windows platforms; and
• Experience supporting MS Office products;
• Experience with Microsoft 365 preferred

Complete job description is available on the Class Specifications page.

Equal Opportunity Employer
M/F/D/V