IT Mobile App Support Specialist Job at Prime Inc. in Springfield

Overview

We are seeking a detail-oriented and customer-focused Mobile App & Driver Tablet Support Specialist to support our company’s proprietary mobile application and manage driver tablets used on the road. This role is essential in ensuring that drivers have the tools, resources, and technical support needed to operate efficiently and effectively.

Responsibilities

• Provide frontline support for drivers and staff using the company’s mobile app and driver tablets
• Troubleshoot and resolve technical issues related to hardware, software, and connectivity.
• Utilize Mobile Device Management (MDM) software to configure, monitor, update, and secure driver tablets.
• Coordinate with various teams to implement updates, patches, and fixes.
• Train drivers on proper usage of tablets and mobile applications.
• Track, document, and escalate issues when necessary, ensuring timely resolution.
• Maintain an accurate inventory of devices, replacements, and repairs.
• Assist with testing new mobile app features and updates prior to deployment.
• Flexible hours and full-time/part-time/internship available!

Qualifications

• Education/Experience: Any combination of education, training, and experience providing the following knowledge, skills, and abilities.
• Knowledge: Knowledge and/or experience with administrative functions and or the IT industry would be helpful.
• Abilities: Strong problem-solving skills with attention to detail. Ability to multitask. Strong customer service and communication skills; able to explain technical issues in a clear, patient manner.
• Experience, Education, And Training: Previous experience in IT support, helpdesk, or field device management preferred. Familiarity with Android and/or iOS devices.
• Physical Requirements: This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.
• Working Environment: Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.
• Licensing/Certification: None required.

Additional Details

• Seniority level: Entry level
• Employment type: Internship
• Job function: Other
• Industries: Truck Transportation