IT Helpdesk Specialist Job at Tyler Technologies in Yarmouth
Tyler Technologies, Yarmouth, ME, US, 04096
IT Helpdesk Specialist
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The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM ESTAs a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.
LocationYarmouth, Maine
Travel0-5%
Responsibilities- Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person.
- Maintain a high level of courteous customer service at all times
- Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues
- Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience
- Associate's degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
- Excellent customer service, organizational, interpersonal, and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive, professional attitude
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
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Requisition Number:2025-7505
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