Bullish Inc.
About Bullish
Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include:
Bullish
Exchange
- a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar.
CoinDesk
Indices
- a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries.
CoinDesk
Data
- a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics.
CoinDesk
Insights
- a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology.
Reports to: Head of Operational Change & Continuity
Position Overview
We are seeking a senior, responsible, highly motivated and experienced Director of Operations to oversee our US operations, including Exchange Operations, Customer Onboarding, and Custody. The ideal candidate will have a strong background in financial services, a deep understanding of the cryptocurrency landscape, and a proven track record of managing complex operational workflows.
Responsibilities: Exchange Operations: Manage the day-to-day operations of our cryptocurrency exchange, ensuring all trading activities, including order matching, settlement, and reconciliation, are executed accurately and efficiently.
Customer Onboarding: Oversee the end-to-end customer onboarding process, from initial Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to account creation and activation.
Custody: Ensure the secure and compliant management of digital assets held in custody, including the execution of deposit and withdrawal requests, and the implementation of robust security protocols.
Governance & Risk Management: Identify and mitigate operational risks, developing and implementing policies and procedures to ensure compliance with all relevant regulations, including those from the SEC, FinCEN, DFS and other US regulatory bodies.
Team Leadership: Lead and mentor a team of operations specialists, fostering a culture of excellence, collaboration, and continuous improvement.
Process Optimization: Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and improve the overall customer experience.
Stakeholder Collaboration: Work closely with cross-functional teams, including product, engineering, legal, and compliance, to ensure seamless integration of new products and services.
Experience & Qualifications:
Bachelor's degree in Finance, Business, Technology or a related field.
10+ years of experience in an operations management role within digital assets, financial services and/or FinTech. Knowledge of industry frameworks (i.e. ITIL, SOC) is desirable.
Strong knowledge of the cryptocurrency industry and its associated operational challenges.
Proven experience with KYC, AML, and other regulatory compliance frameworks.
Familiarity with digital asset custody solutions and best practices.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment.
Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $200,000 - $270,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.
Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Bullish
Exchange
- a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar.
CoinDesk
Indices
- a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries.
CoinDesk
Data
- a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics.
CoinDesk
Insights
- a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology.
Reports to: Head of Operational Change & Continuity
Position Overview
We are seeking a senior, responsible, highly motivated and experienced Director of Operations to oversee our US operations, including Exchange Operations, Customer Onboarding, and Custody. The ideal candidate will have a strong background in financial services, a deep understanding of the cryptocurrency landscape, and a proven track record of managing complex operational workflows.
Responsibilities: Exchange Operations: Manage the day-to-day operations of our cryptocurrency exchange, ensuring all trading activities, including order matching, settlement, and reconciliation, are executed accurately and efficiently.
Customer Onboarding: Oversee the end-to-end customer onboarding process, from initial Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to account creation and activation.
Custody: Ensure the secure and compliant management of digital assets held in custody, including the execution of deposit and withdrawal requests, and the implementation of robust security protocols.
Governance & Risk Management: Identify and mitigate operational risks, developing and implementing policies and procedures to ensure compliance with all relevant regulations, including those from the SEC, FinCEN, DFS and other US regulatory bodies.
Team Leadership: Lead and mentor a team of operations specialists, fostering a culture of excellence, collaboration, and continuous improvement.
Process Optimization: Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and improve the overall customer experience.
Stakeholder Collaboration: Work closely with cross-functional teams, including product, engineering, legal, and compliance, to ensure seamless integration of new products and services.
Experience & Qualifications:
Bachelor's degree in Finance, Business, Technology or a related field.
10+ years of experience in an operations management role within digital assets, financial services and/or FinTech. Knowledge of industry frameworks (i.e. ITIL, SOC) is desirable.
Strong knowledge of the cryptocurrency industry and its associated operational challenges.
Proven experience with KYC, AML, and other regulatory compliance frameworks.
Familiarity with digital asset custody solutions and best practices.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment.
Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $200,000 - $270,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.
Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.