Hamakua Health Center, Inc.
About the Role:
The Community Navigator plays a vital role in bridging the gap between healthcare services and the diverse populations within the N-Waimea area. This position focuses on guiding individuals and families through complex healthcare systems to ensure they receive appropriate care and resources tailored to their unique needs. The Community Navigator will collaborate closely with healthcare providers, social service agencies, and community organizations to facilitate access to medical, social, and supportive services. By fostering trust and understanding within the community, the Navigator helps to improve health outcomes and promote wellness across all age groups and backgrounds. Ultimately, this role is essential in empowering community members to navigate healthcare challenges effectively and enhancing overall community health equity.
Community Navigation Job Summary: Ensures Hāmākua-Kohala Health is providing high quality care services. Assists patients/clients through the healthcare system by acting as a patient advocate and navigator. Outreach to communities in our service area. Identifies people in the Hamakua & North Hawaii community, including but not limited to: Laupāhoehoe, Pa'auilo, Honoka'a, Kukuihaele, Waimea, Kawaihae and Kohala who are uninsured or underserved and whose health and psycho-social needs are not being met; Provides health and social service information and assistance to clients in accessing appropriate services and programs, including referrals, assistance with completing applications, and follow-up support. Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care including health insurance assistance and enrollment, and programmatic evaluation related to Community Health Navigation. Participates in Patient-Centered Medical Home quality improvement initiatives.
Education, Experience and Qualifications Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic. Performance Requirements:
Courteous, honest and professional at all times,. Able to communicate and relate well with medical staff, clinical support staff, other HKH employees and community partner organizations. Self-disciplined, energetic, passionate, and innovative. A team player. Highly organized and well-developed oral and written communication skills. Ability to work effectively with different types of people. Maintains a positive and helpful demeanor. Ability to maintain confidentiality and patient privacy. Able to provide innovative input into the development of the clinic and its processes. Efficient, organized and accurate. Provides information to uninsured and underserved population in various community venues to alert them to available HKH and community programs and services, using flyers, brochures, one-to-one conversations, group presentations, community meetings and home visits. Works closely with the Public Relations Director to provide high quality care management services to patients and non-patients needing assistance. Represents Hamakua Health Center in a professional manner. Assists clients in accessing appropriate medical and psycho-social services at HKH and within other agencies, as necessary. Implements initial screening of patients' needs in a socially and culturally sensitive manner, identifying needs, strengths and barriers to accessing services. Conducts outreach efforts in Hamakua and North Hawaii area communities to increase enrollment in Clinical Services program. Provides coverage for special events, health fairs, and community related activities including after hours and weekend shifts. Assists clients in completing applications for services and programs, including referrals, gathering of documentation, and follow-up with service providers to monitor clients' status. Assists clients in developing responsibility for collecting and storing personal documentation and meeting deadlines for renewal requirements. Assists with tracking and processing of Sliding Fee Scale applications. Tracks application renewal deadlines and alert clients to be prepared. Follows up contacts with entitlement resources, providers and agencies ensuring continuity of care for HKH patients. Identifies and develops listing/resource of all North Hawaii community organizations and agencies offering medical and psycho-social programs and services. Develops positive, open lines of communication with community agencies, schools and churches to assure that information is shared regarding services and programs available to clients, and that referral systems are set up. Tracks and reports client counts regarding assistance rendered by outreach worker and all services and programs accessed by clients.
The Community Navigator plays a vital role in bridging the gap between healthcare services and the diverse populations within the N-Waimea area. This position focuses on guiding individuals and families through complex healthcare systems to ensure they receive appropriate care and resources tailored to their unique needs. The Community Navigator will collaborate closely with healthcare providers, social service agencies, and community organizations to facilitate access to medical, social, and supportive services. By fostering trust and understanding within the community, the Navigator helps to improve health outcomes and promote wellness across all age groups and backgrounds. Ultimately, this role is essential in empowering community members to navigate healthcare challenges effectively and enhancing overall community health equity.
Community Navigation Job Summary: Ensures Hāmākua-Kohala Health is providing high quality care services. Assists patients/clients through the healthcare system by acting as a patient advocate and navigator. Outreach to communities in our service area. Identifies people in the Hamakua & North Hawaii community, including but not limited to: Laupāhoehoe, Pa'auilo, Honoka'a, Kukuihaele, Waimea, Kawaihae and Kohala who are uninsured or underserved and whose health and psycho-social needs are not being met; Provides health and social service information and assistance to clients in accessing appropriate services and programs, including referrals, assistance with completing applications, and follow-up support. Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care including health insurance assistance and enrollment, and programmatic evaluation related to Community Health Navigation. Participates in Patient-Centered Medical Home quality improvement initiatives.
Education, Experience and Qualifications Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic. Performance Requirements:
Courteous, honest and professional at all times,. Able to communicate and relate well with medical staff, clinical support staff, other HKH employees and community partner organizations. Self-disciplined, energetic, passionate, and innovative. A team player. Highly organized and well-developed oral and written communication skills. Ability to work effectively with different types of people. Maintains a positive and helpful demeanor. Ability to maintain confidentiality and patient privacy. Able to provide innovative input into the development of the clinic and its processes. Efficient, organized and accurate. Provides information to uninsured and underserved population in various community venues to alert them to available HKH and community programs and services, using flyers, brochures, one-to-one conversations, group presentations, community meetings and home visits. Works closely with the Public Relations Director to provide high quality care management services to patients and non-patients needing assistance. Represents Hamakua Health Center in a professional manner. Assists clients in accessing appropriate medical and psycho-social services at HKH and within other agencies, as necessary. Implements initial screening of patients' needs in a socially and culturally sensitive manner, identifying needs, strengths and barriers to accessing services. Conducts outreach efforts in Hamakua and North Hawaii area communities to increase enrollment in Clinical Services program. Provides coverage for special events, health fairs, and community related activities including after hours and weekend shifts. Assists clients in completing applications for services and programs, including referrals, gathering of documentation, and follow-up with service providers to monitor clients' status. Assists clients in developing responsibility for collecting and storing personal documentation and meeting deadlines for renewal requirements. Assists with tracking and processing of Sliding Fee Scale applications. Tracks application renewal deadlines and alert clients to be prepared. Follows up contacts with entitlement resources, providers and agencies ensuring continuity of care for HKH patients. Identifies and develops listing/resource of all North Hawaii community organizations and agencies offering medical and psycho-social programs and services. Develops positive, open lines of communication with community agencies, schools and churches to assure that information is shared regarding services and programs available to clients, and that referral systems are set up. Tracks and reports client counts regarding assistance rendered by outreach worker and all services and programs accessed by clients.