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Pacific Office Automation
is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a
Field Service Supervisor
for our office in
Pleasanton, CA.
Primary Objectives/Scope:
Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrates and creates a helpful and positive work culture
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Other duties assigned as needed
Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
Qualifications
Excellent communication skills, verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors and employees within the company required
Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective, collaborative team member
Computer literacy and experience working with MS products: Outlook, Excel and Word
Ability to work evenings and weekend hours during peak periods
Experience
Associate’s degree or equivalent
3+ years related experience required, industry experience
Pacific Office Automation Benefits
$70K -80K DOE
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Our Commitment to and
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , ancestry, , , expression or , , , veteran status, or any other characteristic protected by law. We celebrate our employees’ because we know that makes us stronger.
#LI-Onsite
#INDSP
Pacific Office Automation
is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a
Field Service Supervisor
for our office in
Pleasanton, CA.
Primary Objectives/Scope:
Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrates and creates a helpful and positive work culture
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Other duties assigned as needed
Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
Qualifications
Excellent communication skills, verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors and employees within the company required
Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective, collaborative team member
Computer literacy and experience working with MS products: Outlook, Excel and Word
Ability to work evenings and weekend hours during peak periods
Experience
Associate’s degree or equivalent
3+ years related experience required, industry experience
Pacific Office Automation Benefits
$70K -80K DOE
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Our Commitment to and
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , ancestry, , , expression or , , , veteran status, or any other characteristic protected by law. We celebrate our employees’ because we know that makes us stronger.
#LI-Onsite
#INDSP