Eataly North America
Quick Service Restaurants QSR Assistant General Manager
Eataly North America, Los Angeles, California, United States, 90079
Job Description
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.
The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.
Collaborates closely with the QSR General Manager on all aspects of management
Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
Ensures guest experience standards are consistently met
Makes schedule and submits payroll for staff with approval of the QSR General Manager
Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
Documents, investigates and resolves employee and guest incidents
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
Sends daily shift notes to the QSR General Manager
Performs other duties as required or assigned
Qualifications: Qualifications
Bachelor’s Degree
2+ years of management experience in counter-service or retail environment
Exceptional communication, leadership, motivational and teambuilding skills
Demonstrated problem-solving, organizational and analytical skills
Advanced proficiency in MS Office and common retail POS system (for example, Micros)
Experience and knowledge in coffee, coffee production and manual espresso machines
Job Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.
The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.
Collaborates closely with the QSR General Manager on all aspects of management
Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
Ensures guest experience standards are consistently met
Makes schedule and submits payroll for staff with approval of the QSR General Manager
Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
Documents, investigates and resolves employee and guest incidents
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
Sends daily shift notes to the QSR General Manager
Performs other duties as required or assigned
Qualifications: Qualifications
Bachelor’s Degree
2+ years of management experience in counter-service or retail environment
Exceptional communication, leadership, motivational and teambuilding skills
Demonstrated problem-solving, organizational and analytical skills
Advanced proficiency in MS Office and common retail POS system (for example, Micros)
Experience and knowledge in coffee, coffee production and manual espresso machines
Job Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.