Lee Health
Contact Center Representative - Lee Physician Group
Lee Health, Fort Myers, Florida, United States, 33916
Overview
Location:
Orion Building - 6630 Orion Drive Fort Myers FL 33912 Remote Position (Florida Only):
After completing the initial training period, this position will be remote for candidates residing in Florida. Employees may work from home but should be prepared for occasional on-site work at an assigned Lee Health location when necessary. Department:
Patient Access Center: Lee Physician Group Contact Center Work Type:
Full Time Shift:
Will receive set schedule upon offer. 5, 8 hour shift style shifts. We have hours of 7am to 7pm Minimum to Midpoint Pay Rate:
$15.64 - $18.75 / hour Summary Are you energized by the pace of a high-volume contact center? Do you thrive in a professional, structured environment where performance metrics drive success? If so, this is the role for you. At
Lee Healths Patient Contact Center , we handle
25,000-28,000 calls each week , serving as the
front door
to patient care. As a
Patient Access Specialist I , youll be the first point of contact for patients scheduling appointments, seeking information, or needing guidance. Your role is essential in making healthcare accessible, efficient, and compassionate. Benefits & What Youll Love Fast-Paced Atmosphere: Keep your energy high with consistent call flow (up to 100 calls per shift).
Clear Metrics & Structure: Thrive in an environment where expectations are defined, measurable, and achievable.
Impactful Work: Every call you take helps patients access the care they need.
Professional Growth: Gain expertise in healthcare systems while working alongside a supportive, performance-driven team.
Responsibilities
Be the first point of contact for patients, scheduling appointments, providing information, and guiding inquiries.
Handle inbound calls from patients, providers, and offices in a fast-paced environment.
Register, schedule, and record patient communications accurately.
Utilize dual monitors and multiple systems to manage tasks efficiently.
Deliver high-quality customer service and ensure patient experience is maintained.
What Were Looking For
Contact Center experience highly preferred, especially in high-volume back-to-back call environments.
Ability to multitask across dual monitors and navigate multiple systems.
Strong communication skills with excellent attention to detail.
Comfortable in a metric-driven, production-based role.
Ability to type 30+ WPM (typing test required).
Performance Metrics
Call Volume: Up to 100 calls per shift
Average Handle Time (AHT): 4.5 minutes per call
Non-Call Time:
Quality Assurance (QA): 80% accuracy in safety, scheduling & patient experience
Adherence: Maintain 90% or higher schedule compliance
Important Note:
This is a high-energy, fast-paced environment designed for those who enjoy structure, thrive on accountability, and love the challenge of performance metrics. If that excites you, youll fit right in. The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. The efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The responsibilities include registration, scheduling, and recording of patient communications. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors, and possess the ability to prioritize, be extremely detailed, organized, and flexible. They will also exhibit a strong desire and willingness to learn and grow with the department. Qualifications Education: High School Diploma or equivalent required.
Experience: Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification: N/A
License: N/A
Other: Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills required, including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
Location Detail:
US: FL: Fort Myers #J-18808-Ljbffr
Location:
Orion Building - 6630 Orion Drive Fort Myers FL 33912 Remote Position (Florida Only):
After completing the initial training period, this position will be remote for candidates residing in Florida. Employees may work from home but should be prepared for occasional on-site work at an assigned Lee Health location when necessary. Department:
Patient Access Center: Lee Physician Group Contact Center Work Type:
Full Time Shift:
Will receive set schedule upon offer. 5, 8 hour shift style shifts. We have hours of 7am to 7pm Minimum to Midpoint Pay Rate:
$15.64 - $18.75 / hour Summary Are you energized by the pace of a high-volume contact center? Do you thrive in a professional, structured environment where performance metrics drive success? If so, this is the role for you. At
Lee Healths Patient Contact Center , we handle
25,000-28,000 calls each week , serving as the
front door
to patient care. As a
Patient Access Specialist I , youll be the first point of contact for patients scheduling appointments, seeking information, or needing guidance. Your role is essential in making healthcare accessible, efficient, and compassionate. Benefits & What Youll Love Fast-Paced Atmosphere: Keep your energy high with consistent call flow (up to 100 calls per shift).
Clear Metrics & Structure: Thrive in an environment where expectations are defined, measurable, and achievable.
Impactful Work: Every call you take helps patients access the care they need.
Professional Growth: Gain expertise in healthcare systems while working alongside a supportive, performance-driven team.
Responsibilities
Be the first point of contact for patients, scheduling appointments, providing information, and guiding inquiries.
Handle inbound calls from patients, providers, and offices in a fast-paced environment.
Register, schedule, and record patient communications accurately.
Utilize dual monitors and multiple systems to manage tasks efficiently.
Deliver high-quality customer service and ensure patient experience is maintained.
What Were Looking For
Contact Center experience highly preferred, especially in high-volume back-to-back call environments.
Ability to multitask across dual monitors and navigate multiple systems.
Strong communication skills with excellent attention to detail.
Comfortable in a metric-driven, production-based role.
Ability to type 30+ WPM (typing test required).
Performance Metrics
Call Volume: Up to 100 calls per shift
Average Handle Time (AHT): 4.5 minutes per call
Non-Call Time:
Quality Assurance (QA): 80% accuracy in safety, scheduling & patient experience
Adherence: Maintain 90% or higher schedule compliance
Important Note:
This is a high-energy, fast-paced environment designed for those who enjoy structure, thrive on accountability, and love the challenge of performance metrics. If that excites you, youll fit right in. The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. The efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The responsibilities include registration, scheduling, and recording of patient communications. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors, and possess the ability to prioritize, be extremely detailed, organized, and flexible. They will also exhibit a strong desire and willingness to learn and grow with the department. Qualifications Education: High School Diploma or equivalent required.
Experience: Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.
Certification: N/A
License: N/A
Other: Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills required, including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.
Location Detail:
US: FL: Fort Myers #J-18808-Ljbffr