Raymond James
Supervisor, Operations Decedent Solutions | Memphis, TN
Raymond James, Memphis, Tennessee, us, 37544
Supervisor, Operations Decedent Solutions | Memphis, TN
Job Description Summary Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN home office. Role Description
As a Supervisor in Decedent Solutions, you will oversee the development and execution of operational processes, systems, and infrastructure to ensure timely and high-quality service delivery. This role manages multiple departments within a processing unit or the entire unit, with a focus on areas such as account services, international securities, transaction processing, and loan support/credit approval. The Supervisor will lead teams in optimizing workflows, maintaining compliance, and driving continuous improvement across decedent-related operations. This position requires strong leadership, strategic thinking, and the ability to collaborate across functions to support sensitive and complex client needs with empathy and precision. Responsibilities Supervise others working within established operational systems. Contribute to the development of annual and longer-term business plans; forecast performance against business KPIs; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals. Develop and propose own performance objectives; manage and report on team performance; set appropriate objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary. Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team. Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed. Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them. Work within established procedures to achieve specified goals. Advise managers how to apply a wide variety of existing procedures and precedents. Help others get the most out of internal communications systems by offering support and advice. Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems. Track budgets and report variances to more senior colleagues. Provide coaching to team members to develop their skills. Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Skills
Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements. Provides technical guidance on developing, monitoring, interpreting and understanding policies and procedures, while ensuring alignment with organizational strategies and objectives. Provides guidance on clear and effective verbal communications to express ideas, request actions and formulate plans or policies. Provides technical guidance on interpreting and applying knowledge of laws, regulations and policies in area of expertise. Provides technical guidance on analyzing data trends for use in reports to help guide decision making. Provides technical guidance on reviewing and creating relevant, lucid and effective reports. Identifies, assesses, prioritizes and manages risks and provides technical guidance when required. Guide and train others on meeting high customer service standards. Engage in strategic planning. Shift into and out of a mental mindset to assess facts and circumstances and make appropriate adjustments to thinking and work habits to thrive in any scenario. Manages and applies safe systems of work and provides technical guidance when required. Negotiates and provides technical guidance on obtaining consensus between internal or external parties who may have different interests. Provides technical guidance on managing projects and/or programs within desired cost, time and quality parameters. Plan, organize, and execute steps it takes to achieve a goal to achieve higher efficiencies, typically working without supervision and providing technical guidance.
Education
Bachelors: Accounting Bachelors: Business Administration Bachelors: Finance High School (HS) (Required)
Work Experience
General Experience - 3 to 6 years Certifications
S99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA) SIE - Securities Industry Essentials Exam - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25% Workstyle
Hybrid We Expect Our Associates At All Levels To
Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm
At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Seniority level Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
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Job Description Summary Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN home office. Role Description
As a Supervisor in Decedent Solutions, you will oversee the development and execution of operational processes, systems, and infrastructure to ensure timely and high-quality service delivery. This role manages multiple departments within a processing unit or the entire unit, with a focus on areas such as account services, international securities, transaction processing, and loan support/credit approval. The Supervisor will lead teams in optimizing workflows, maintaining compliance, and driving continuous improvement across decedent-related operations. This position requires strong leadership, strategic thinking, and the ability to collaborate across functions to support sensitive and complex client needs with empathy and precision. Responsibilities Supervise others working within established operational systems. Contribute to the development of annual and longer-term business plans; forecast performance against business KPIs; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals. Develop and propose own performance objectives; manage and report on team performance; set appropriate objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary. Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team. Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed. Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them. Work within established procedures to achieve specified goals. Advise managers how to apply a wide variety of existing procedures and precedents. Help others get the most out of internal communications systems by offering support and advice. Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems. Track budgets and report variances to more senior colleagues. Provide coaching to team members to develop their skills. Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Skills
Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements. Provides technical guidance on developing, monitoring, interpreting and understanding policies and procedures, while ensuring alignment with organizational strategies and objectives. Provides guidance on clear and effective verbal communications to express ideas, request actions and formulate plans or policies. Provides technical guidance on interpreting and applying knowledge of laws, regulations and policies in area of expertise. Provides technical guidance on analyzing data trends for use in reports to help guide decision making. Provides technical guidance on reviewing and creating relevant, lucid and effective reports. Identifies, assesses, prioritizes and manages risks and provides technical guidance when required. Guide and train others on meeting high customer service standards. Engage in strategic planning. Shift into and out of a mental mindset to assess facts and circumstances and make appropriate adjustments to thinking and work habits to thrive in any scenario. Manages and applies safe systems of work and provides technical guidance when required. Negotiates and provides technical guidance on obtaining consensus between internal or external parties who may have different interests. Provides technical guidance on managing projects and/or programs within desired cost, time and quality parameters. Plan, organize, and execute steps it takes to achieve a goal to achieve higher efficiencies, typically working without supervision and providing technical guidance.
Education
Bachelors: Accounting Bachelors: Business Administration Bachelors: Finance High School (HS) (Required)
Work Experience
General Experience - 3 to 6 years Certifications
S99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA) SIE - Securities Industry Essentials Exam - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25% Workstyle
Hybrid We Expect Our Associates At All Levels To
Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm
At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Seniority level Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
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