Juneau County, WI
Salary:
$24.46 Hourly Location :
WI 53948, WI Job Type:
Full-Time Job Number:
522025 Department:
Sheriff's Office Division:
Dispatch Opening Date:
09/19/2025 Closing Date:
10/10/2025 4:00 PM Central
Description
This position provides critical assistance to the public through answering both County-wide emergency calls for service as well as administrative calls for the Juneau County Sheriff's Department and dispatches appropriate Law Enforcement and/or Emergency Medical Services personnel. Provides responsive, courteous and efficient service to County residents and the general public.
This position works 12-hour shifts from 5:00 a.m. - 5:00 p.m. and 5:00 p.m. - 5:00 a.m. 84 hours per pay period with 8 hours per pay period paid out at time and a half. Examples of Duties
ESSENTIAL FUNCTIONS The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment. Maintains contact with all units on duty; maintains status and location of officers. Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, warrants and restraining orders; monitor several complex public safety radio frequencies. Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED), including CPR instructions to citizens until emergency responders arrive on scene. Transmits, receives and monitors multiple radio talk groups to include emergency services, schools, Public Works Department and other law enforcement agencies. Use proper interview questions to obtain information for call entry. Operates the CAD, Siren, Records Management and in-house computer systems. Provide scene safety instructions to callers who are involved in high-risk situations until first responders or law enforcement officers are on scene. Answers non-emergency calls for assistance. Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center. Monitors weather and other natural disaster conditions and notifies staff and public of hazards. Interprets messages, analyze distances and time periods and communicate the same to others. Provides needed backup to other staff members during periods of absence and during peak workloads as directed. Assumes one or more on-going, specialized assignments such as training officer, terminal security coordination for State/Federal criminal databases, receives cross-training to provide back-up to administrative assistants and office specialists when needed. Attends meetings and events to promote positive public relations. Other duties as assigned.
EXPECTATIONS Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
Attends work regularly and is punctual. Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards. Conducts self in such a way as to reflect positively on the County. Fosters positive working relationships and accepts new responsibilities. Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.
Typical Qualifications
MINIMUM REQUIRED QUALIFICATIONS
High School Diploma or equivalent. Ability to obtain a current NCIC and Emergency Dispatching certification. Successful completion of Basic Law Enforcement Communications Officer's Course and maintain continuing education hours throughout employment.
PREFERRED QUALIFICATIONS
Two (2) years of experience as a Dispatcher. Supplemental Information REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of modern telecommunication, communication radio and computer equipment. Knowledge of County policies, procedures and practices. Knowledge of local government organization and its departmental operating requirements. Knowledge of laws and policies regarding open records/public information vs. confidential information. Knowledge of terminal security rules and regulations for granting access to National and State criminal databases. Knowledge of the County geographical layout, landmarks, road locations and municipality locations within the County. Knowledge of use of GPS and GIS data relating to county landmarks, roads, and businesses. Ability to maintain truthful and accurate written and verbal communication. Ability to think and act quickly, accurately and calmly in emergency/stressful situations and handle traumatic details/information related to service calls. Ability to work independently and as part of a team. Ability to communicate effectively with other members of the staff, supervisor, the public and other agencies. Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook. Ability to work the allocated hours of the position and respond after hours if needed. PHYSICAL AND WORK ENVIRONMENT The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as otherwise required by law. Employees needing reasonable accommodation should discuss the request with Human Resources.
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires standing, frequently requires speaking or hearing, using hands and fingers to handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, sitting, or crawling and reaching with hands and arms. Work has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Work requires observing surroundings and activities. Hearing is required to perceive information at normal spoken word levels. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. Work is primarily in an indoor setting.
JUNEAU COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Juneau County is an Equal Opportunity Employer. JUNEAU COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO IS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS. Medical Coverage Juneau County currently offers eligibile employees Health insurance through ETF. The plans are available for single or family coverage.
Dental Coverage Eligible employees may choose either single, employee and spouse, employee and child, or family coverage.
Vision Coverage Juneau County offers single, employee plus one, and family coverage.
Flexible Spending Account (FSA) The Flexible Spending Account saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
AFLAC Juneau County isi pleased to extend to you the opportunity to evaluate voluntary benefit plans available through AFLAC.
Life Insurance through ETF Eligible employee of Juneau County can elect up to four times their salary in term life insurance through Employee Trust Funds (ETF).
Voluntary Short Term Disability Coverage through AFLAC Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan.
Long Term Disability Juneau County provides employees long-term disability coverage paid at 60% of your eligible earnings, up to a maximum benefit of $5,000 per month.
Wisconsin Retirement System through ETF Wisconsin Retirement System helps provide for financial security during retirement. For eligibile employees, the total contribution rate to WRS is 13.6% of gross wages; half of that is paid by Juneau County and the other half is paid by the employee via "pre-tax" deductions.
Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement.
Employee Assistance Program (EAP) Juneau County has an Employee Assistance Program (EAP) with FEI Workforce Resilience and Wellness Program. The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and idrection towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Well Wisconsin Program The Well Wisconsin program administered by WebMD, provides tools and resources to help participants set health and well-beng goals, track progress, stay motivated, and earn incentives. 01
Have you ever been convicted of a felony?
Yes No
02
Do you have a valid Wisconsin driver's license?
Yes No
03
Do you have a High School diploma or GED?
Yes No
Required Question
$24.46 Hourly Location :
WI 53948, WI Job Type:
Full-Time Job Number:
522025 Department:
Sheriff's Office Division:
Dispatch Opening Date:
09/19/2025 Closing Date:
10/10/2025 4:00 PM Central
Description
This position provides critical assistance to the public through answering both County-wide emergency calls for service as well as administrative calls for the Juneau County Sheriff's Department and dispatches appropriate Law Enforcement and/or Emergency Medical Services personnel. Provides responsive, courteous and efficient service to County residents and the general public.
This position works 12-hour shifts from 5:00 a.m. - 5:00 p.m. and 5:00 p.m. - 5:00 a.m. 84 hours per pay period with 8 hours per pay period paid out at time and a half. Examples of Duties
ESSENTIAL FUNCTIONS The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment. Maintains contact with all units on duty; maintains status and location of officers. Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, warrants and restraining orders; monitor several complex public safety radio frequencies. Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED), including CPR instructions to citizens until emergency responders arrive on scene. Transmits, receives and monitors multiple radio talk groups to include emergency services, schools, Public Works Department and other law enforcement agencies. Use proper interview questions to obtain information for call entry. Operates the CAD, Siren, Records Management and in-house computer systems. Provide scene safety instructions to callers who are involved in high-risk situations until first responders or law enforcement officers are on scene. Answers non-emergency calls for assistance. Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center. Monitors weather and other natural disaster conditions and notifies staff and public of hazards. Interprets messages, analyze distances and time periods and communicate the same to others. Provides needed backup to other staff members during periods of absence and during peak workloads as directed. Assumes one or more on-going, specialized assignments such as training officer, terminal security coordination for State/Federal criminal databases, receives cross-training to provide back-up to administrative assistants and office specialists when needed. Attends meetings and events to promote positive public relations. Other duties as assigned.
EXPECTATIONS Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
Attends work regularly and is punctual. Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards. Conducts self in such a way as to reflect positively on the County. Fosters positive working relationships and accepts new responsibilities. Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.
Typical Qualifications
MINIMUM REQUIRED QUALIFICATIONS
High School Diploma or equivalent. Ability to obtain a current NCIC and Emergency Dispatching certification. Successful completion of Basic Law Enforcement Communications Officer's Course and maintain continuing education hours throughout employment.
PREFERRED QUALIFICATIONS
Two (2) years of experience as a Dispatcher. Supplemental Information REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of modern telecommunication, communication radio and computer equipment. Knowledge of County policies, procedures and practices. Knowledge of local government organization and its departmental operating requirements. Knowledge of laws and policies regarding open records/public information vs. confidential information. Knowledge of terminal security rules and regulations for granting access to National and State criminal databases. Knowledge of the County geographical layout, landmarks, road locations and municipality locations within the County. Knowledge of use of GPS and GIS data relating to county landmarks, roads, and businesses. Ability to maintain truthful and accurate written and verbal communication. Ability to think and act quickly, accurately and calmly in emergency/stressful situations and handle traumatic details/information related to service calls. Ability to work independently and as part of a team. Ability to communicate effectively with other members of the staff, supervisor, the public and other agencies. Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook. Ability to work the allocated hours of the position and respond after hours if needed. PHYSICAL AND WORK ENVIRONMENT The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as otherwise required by law. Employees needing reasonable accommodation should discuss the request with Human Resources.
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires standing, frequently requires speaking or hearing, using hands and fingers to handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, sitting, or crawling and reaching with hands and arms. Work has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Work requires observing surroundings and activities. Hearing is required to perceive information at normal spoken word levels. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. Work is primarily in an indoor setting.
JUNEAU COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Juneau County is an Equal Opportunity Employer. JUNEAU COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO IS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS. Medical Coverage Juneau County currently offers eligibile employees Health insurance through ETF. The plans are available for single or family coverage.
Dental Coverage Eligible employees may choose either single, employee and spouse, employee and child, or family coverage.
Vision Coverage Juneau County offers single, employee plus one, and family coverage.
Flexible Spending Account (FSA) The Flexible Spending Account saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
AFLAC Juneau County isi pleased to extend to you the opportunity to evaluate voluntary benefit plans available through AFLAC.
Life Insurance through ETF Eligible employee of Juneau County can elect up to four times their salary in term life insurance through Employee Trust Funds (ETF).
Voluntary Short Term Disability Coverage through AFLAC Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan.
Long Term Disability Juneau County provides employees long-term disability coverage paid at 60% of your eligible earnings, up to a maximum benefit of $5,000 per month.
Wisconsin Retirement System through ETF Wisconsin Retirement System helps provide for financial security during retirement. For eligibile employees, the total contribution rate to WRS is 13.6% of gross wages; half of that is paid by Juneau County and the other half is paid by the employee via "pre-tax" deductions.
Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement.
Employee Assistance Program (EAP) Juneau County has an Employee Assistance Program (EAP) with FEI Workforce Resilience and Wellness Program. The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and idrection towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Well Wisconsin Program The Well Wisconsin program administered by WebMD, provides tools and resources to help participants set health and well-beng goals, track progress, stay motivated, and earn incentives. 01
Have you ever been convicted of a felony?
Yes No
02
Do you have a valid Wisconsin driver's license?
Yes No
03
Do you have a High School diploma or GED?
Yes No
Required Question