Training Lead

Duties May Include: Design and deliver formal training curricula for new hire onboarding and ongoing staff development Develop and maintain training materials including curricula, guides, processes, and procedures documentation Ensure contractor personnel are adequately trained in TSD tools, troubleshooting methods, and customer service standards Monitor post-training performance and provide remedial training as needed to maintain quality standards Coordinate government-mandated training completion and tracking for all contractor personnel Conduct training effectiveness evaluations and implement continuous improvement initiatives Benefits Required Qualifications: In-depth knowledge of training practices and techniques including adult learning principles Minimum of three (3) years of experience designing and delivering training in any field Bachelor's degree in Education, Training and Development, or related field Strong presentation, communication, and instructional design skills Experience with Learning Management Systems and training documentation Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Certified Professional in Learning and Performance (CPLP) or similar certification Experience with technical training for IT service desk operations Knowledge of ITIL training methodologies and customer service best practices Experience developing training for government contractors or cleared personnel Instructional design certifications Bilingual (English/Spanish) training capabilities