Talent Inc.
Our client - a fast growing AI workflow automation startup based in Midtown NYC - is hiring their first-ever
Customer Success Manager ! This is a founding CS role, offering you the chance to build the function from the ground up, own strategies and work closely with leadership and customers to drive long-term value. This role is
onsite in NYC - Midtown, 5 days a week.
This is non-negotiable, so please consider this before applying. Responsibilities
Own end-to-end onboarding processes for new clients and ensure a seamless implementation experience Act as an advisor and advocate for clients, developing trusted relationships Lead renewal conversations and contribute to customer growth Monitor customer engagement, identify risks/ opportunities and drive retention and expansion Collaborate cross-functionally with Product and Engineering to provide customer insight Qualifications
3+ years of experience in a Customer Success or client facing role Experience as the first CS hire or in a founding CSM role at a startup Strong understanding of AI Self-starter who thrives in a fast-paced environment What's in it for you? A rare opportunity to build a Customer Success function from scratch and own your strategies and processes. If you are interested in discussing further, please directly apply or send over an email to jillian.pepe@talentinternational.com! Please no third parties. #J-18808-Ljbffr
Customer Success Manager ! This is a founding CS role, offering you the chance to build the function from the ground up, own strategies and work closely with leadership and customers to drive long-term value. This role is
onsite in NYC - Midtown, 5 days a week.
This is non-negotiable, so please consider this before applying. Responsibilities
Own end-to-end onboarding processes for new clients and ensure a seamless implementation experience Act as an advisor and advocate for clients, developing trusted relationships Lead renewal conversations and contribute to customer growth Monitor customer engagement, identify risks/ opportunities and drive retention and expansion Collaborate cross-functionally with Product and Engineering to provide customer insight Qualifications
3+ years of experience in a Customer Success or client facing role Experience as the first CS hire or in a founding CSM role at a startup Strong understanding of AI Self-starter who thrives in a fast-paced environment What's in it for you? A rare opportunity to build a Customer Success function from scratch and own your strategies and processes. If you are interested in discussing further, please directly apply or send over an email to jillian.pepe@talentinternational.com! Please no third parties. #J-18808-Ljbffr