PROLIM Corporation
PROLIM (www.prolim.com) is currently seeking
Level 2 Technical Support
for one of our top clients in
Cincinnati, OH . Qualified candidates can directly send their updated resume and contact information via email to:
vishal.tigalannavar@prolim.com . Job Description: Technical Support:
Troubleshoot Windows OS, enterprise applications, hardware, and networks. Device Management:
Re-image devices, install/configure software, and assist in site migrations. Networking & Printer Support:
LAN/WAN troubleshooting, printer setup, driver installation, vendor coordination. Incident Management:
Handle ITSM tickets (ServiceNow, Remedy) and document resolutions. Collaboration:
Work with Level 3 teams, vendors, and IT groups for escalations and improvements. Event & Disaster Recovery Support:
Provide IT assistance for meetings and emergency situations. Required Skills: Windows 10/11, Office 365, Active Directory, Networking & Firewall ITSM tools (ServiceNow, Remedy), VOIP Phone Support Strong communication, problem-solving, and documentation skills ITIL processes & SLA management About PROLIM :
Corporation PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve profitability and efficiency through high-value technology consulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include advisory, PLM software/services, program management, solution architecture, training/staffing, cloud solutions, servers/networking, infrastructure, ERP practices, and QA services. Engineering services encompass data translation, CAD/CAM/CAE, process & product engineering, prototyping, and testing/validation across various markets and industries. #J-18808-Ljbffr
Level 2 Technical Support
for one of our top clients in
Cincinnati, OH . Qualified candidates can directly send their updated resume and contact information via email to:
vishal.tigalannavar@prolim.com . Job Description: Technical Support:
Troubleshoot Windows OS, enterprise applications, hardware, and networks. Device Management:
Re-image devices, install/configure software, and assist in site migrations. Networking & Printer Support:
LAN/WAN troubleshooting, printer setup, driver installation, vendor coordination. Incident Management:
Handle ITSM tickets (ServiceNow, Remedy) and document resolutions. Collaboration:
Work with Level 3 teams, vendors, and IT groups for escalations and improvements. Event & Disaster Recovery Support:
Provide IT assistance for meetings and emergency situations. Required Skills: Windows 10/11, Office 365, Active Directory, Networking & Firewall ITSM tools (ServiceNow, Remedy), VOIP Phone Support Strong communication, problem-solving, and documentation skills ITIL processes & SLA management About PROLIM :
Corporation PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve profitability and efficiency through high-value technology consulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include advisory, PLM software/services, program management, solution architecture, training/staffing, cloud solutions, servers/networking, infrastructure, ERP practices, and QA services. Engineering services encompass data translation, CAD/CAM/CAE, process & product engineering, prototyping, and testing/validation across various markets and industries. #J-18808-Ljbffr