Independent Software
System Administrator, Level 4
Independent Software, Ellicott City, Maryland, United States, 21042
Overview
As a Level 3 System Administrator, you will join a high-performing technical team solving complex challenges across enterprise infrastructure. You will help build resilient, secure, and scalable IT environments that support mission-critical operations for national security goals at Independent Software. If you thrive in a collaborative environment and want to make a measurable impact while working with cutting-edge systems, Independent Software is where you belong. Key Responsibilities
Support implementation, troubleshooting, and maintenance of IT systems Manage the configuration and operation of client/server/storage/network infrastructure Provide Tier 1 (Help Desk), Tier 2, and Tier 3 (Advanced Escalation) technical support Perform user account management tasks (create, modify, disable, remove) Conduct periodic vulnerability scans and enforce security compliance Apply and manage IAVA security patches and record status Monitor system performance and optimize resource utilization Provide detailed analysis and escalation reporting to internal customers and agency leadership Troubleshoot hardware/software issues and support dispatch systems Configure and maintain UNIX, Linux, and Windows environments Implement system upgrades and enhancements to improve reliability and performance Coordinate with the ISSO and ISO to support Change and Configuration Management processes Track and complete POA&M milestones; update records in the system of record Ensure IT assets comply with Identity & Access Control Management (ICAM) policy Apply knowledge of mission islands, Trusted Thin Client, and enhanced VDI technologies Analyze and resolve complex integration issues related to hardware, applications, and SOA Design systems and mission architecture in collaboration with engineering teams Required Skills and Qualifications
Strong knowledge of UNIX, Linux, and Windows system administration Expertise in Tier 2/Tier 3 problem diagnosis and resolution Hands-on experience with configuration management and patch compliance Familiarity with POA&M processes and vulnerability remediation Experience supporting dispatch systems and resolving related hardware issues Ability to coordinate with ISSO/ISO for system authorization and change tracking Understanding of SOA interdependencies and mission architecture In-depth troubleshooting of enterprise IT systems Ability to work independently and within a team in a mission-driven environment Understanding of mission islands, Trusted Thin Client, and enhanced VDI technologies Education and Experience
Bachelors degree in a technical discipline from an accredited college or university is required; four (4) years of additional System Administrator experience may substitute for a bachelors degree Twenty (20) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity is required Eight (8) years of experience with Service Management (ITSM) is required Certifications
Must meet DoD 8570 IAT Level III certification requirements Computing Environment (CE) Certification required. The CE certification requirements can be fulfilled with either Microsoft OS, CentOS, or Red Hat OS CE certifications ITIL 4 Certification Clearance Requirement
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr
As a Level 3 System Administrator, you will join a high-performing technical team solving complex challenges across enterprise infrastructure. You will help build resilient, secure, and scalable IT environments that support mission-critical operations for national security goals at Independent Software. If you thrive in a collaborative environment and want to make a measurable impact while working with cutting-edge systems, Independent Software is where you belong. Key Responsibilities
Support implementation, troubleshooting, and maintenance of IT systems Manage the configuration and operation of client/server/storage/network infrastructure Provide Tier 1 (Help Desk), Tier 2, and Tier 3 (Advanced Escalation) technical support Perform user account management tasks (create, modify, disable, remove) Conduct periodic vulnerability scans and enforce security compliance Apply and manage IAVA security patches and record status Monitor system performance and optimize resource utilization Provide detailed analysis and escalation reporting to internal customers and agency leadership Troubleshoot hardware/software issues and support dispatch systems Configure and maintain UNIX, Linux, and Windows environments Implement system upgrades and enhancements to improve reliability and performance Coordinate with the ISSO and ISO to support Change and Configuration Management processes Track and complete POA&M milestones; update records in the system of record Ensure IT assets comply with Identity & Access Control Management (ICAM) policy Apply knowledge of mission islands, Trusted Thin Client, and enhanced VDI technologies Analyze and resolve complex integration issues related to hardware, applications, and SOA Design systems and mission architecture in collaboration with engineering teams Required Skills and Qualifications
Strong knowledge of UNIX, Linux, and Windows system administration Expertise in Tier 2/Tier 3 problem diagnosis and resolution Hands-on experience with configuration management and patch compliance Familiarity with POA&M processes and vulnerability remediation Experience supporting dispatch systems and resolving related hardware issues Ability to coordinate with ISSO/ISO for system authorization and change tracking Understanding of SOA interdependencies and mission architecture In-depth troubleshooting of enterprise IT systems Ability to work independently and within a team in a mission-driven environment Understanding of mission islands, Trusted Thin Client, and enhanced VDI technologies Education and Experience
Bachelors degree in a technical discipline from an accredited college or university is required; four (4) years of additional System Administrator experience may substitute for a bachelors degree Twenty (20) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity is required Eight (8) years of experience with Service Management (ITSM) is required Certifications
Must meet DoD 8570 IAT Level III certification requirements Computing Environment (CE) Certification required. The CE certification requirements can be fulfilled with either Microsoft OS, CentOS, or Red Hat OS CE certifications ITIL 4 Certification Clearance Requirement
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr