Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Mitigate customer complaints as needed • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • High school diploma, GED, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1+ year of hotel industry experience or related job preferred Compensation: $12 hourly

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