St. Francis House
Donations Processor and Van Driver
Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Guest Services
Job Type
Full-time
Description
FLSA Status:Non-exempt
Hourly Range: Low $19.77 per hour High $21.74 per hour
Schedule:Sunday–Thursday, 6:30 AM – 2:30 PM
Job Summary:This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health.
Essential Duties/Responsibilities:
Receives, sorts, prepares and distributes SFH clothing donations.
Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs.
Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.
Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.
Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed),
Fulfills van driver duties in conjunction with Clothing team which include:
Timely pick up of donations as well as loading/unloading products into and out of the van.
Monitoring the vehicle condition and notify supervisor of concerns.
Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle.
Works collaboratively with SFH Volunteers.
Performs other duties as assigned.
Adheres to agency code of conduct.
Requirements
Required Skills & Abilities:
Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off
Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment.
Proficiency in English; Spanish or Haitian Creole a plus.
Excellent interpersonal and customer service skills.
Excellent organizational skills with attention to detail.
Ability to function well in a fast-pace and stressful environment.
Strong analytical and problem-solving skills.
Education & Experiences :
High School Diploma or Equivalency required.
Further education in human services related field a plus.
Experience providing customer service to vulnerable populations.
Experience with HMIS (Clarity) database a plus.
Experience with de-escalation techniques or crisis intervention a plus.
Active Driver's license in good standing required.
Retail experience, a plus.
Experience with Microsoft Office applications (Excel, Word, Outlook) a plus.
Lived experience with homelessness or recovery a plus.
SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.
Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Guest Services
Job Type
Full-time
Description
FLSA Status:Non-exempt
Hourly Range: Low $19.77 per hour High $21.74 per hour
Schedule:Sunday–Thursday, 6:30 AM – 2:30 PM
Job Summary:This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health.
Essential Duties/Responsibilities:
Receives, sorts, prepares and distributes SFH clothing donations.
Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs.
Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.
Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.
Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed),
Fulfills van driver duties in conjunction with Clothing team which include:
Timely pick up of donations as well as loading/unloading products into and out of the van.
Monitoring the vehicle condition and notify supervisor of concerns.
Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle.
Works collaboratively with SFH Volunteers.
Performs other duties as assigned.
Adheres to agency code of conduct.
Requirements
Required Skills & Abilities:
Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off
Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment.
Proficiency in English; Spanish or Haitian Creole a plus.
Excellent interpersonal and customer service skills.
Excellent organizational skills with attention to detail.
Ability to function well in a fast-pace and stressful environment.
Strong analytical and problem-solving skills.
Education & Experiences :
High School Diploma or Equivalency required.
Further education in human services related field a plus.
Experience providing customer service to vulnerable populations.
Experience with HMIS (Clarity) database a plus.
Experience with de-escalation techniques or crisis intervention a plus.
Active Driver's license in good standing required.
Retail experience, a plus.
Experience with Microsoft Office applications (Excel, Word, Outlook) a plus.
Lived experience with homelessness or recovery a plus.
SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.
Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.