Knoll
Senior B2B E-Commerce Solutions Consultant page is loaded
Senior B2B E-Commerce Solutions Consultant
Apply locations IL - Chicago PA - East Greenville time type Full time posted on Posted 23 Days Ago job requisition id JR106814
Why join us?
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Senior B2B E-Commerce Solutions Consultant GENERAL PURPOSE The Senior B2B eCommerce Solutions Consultant serves as a key customer and dealer-facing liaison, orchestrating complex relationships and workflows between customers, dealers, MillerKnoll account teams, and the B2B eCommerce team. This role is responsible for aligning business processes, supporting technology integrations, and ensuring contractual and operational requirements are met for customers. ESSENTIAL FUNCTIONS Facilitate alignment on customer and dealer workflows, ensuring technology solutions are mapped to support specific business and operational requirements. Advise on procurement platform capabilities and integration strategies, leveraging deep knowledge of procurement workflows and MillerKnoll eCommerce solutions. Lead discovery sessions to gather requirements, clarify expectations, and document business processes for both customers and dealers. Support the fulfillment of customer contractual requirements, including Service Level Agreements (SLAs), compliance reporting, budget estimators and other key deliverables. Guide customers and dealers through onboarding, integration, and change management processes, ensuring a seamless transition to new eCommerce solutions. Collaborate with internal teams to ensure customer and dealer needs are accurately represented in project planning and execution. Provide consultative support for global, enterprise, healthcare, education, and public sector accounts, understanding the unique needs and compliance requirements of these sectors. Support the development and rollout of procedures and workflows, ensuring alignment for process improvements. Navigate between multiple dealers, particularly where workflow or technology alignment is required. QUALIFICATIONS 5+ years experience in B2B eCommerce consulting, solutions architecture, or related customer-facing technology roles Proven experience working with procurement platforms, procurement workflows, and eCommerce technology integrations in a B2B environment. Demonstrated ability to manage complex projects involving multiple external stakeholders (customers, dealers, partners). Strong skills in workflow analysis and process optimization Excellent negotiation, facilitation, and conflict resolution abilities to build consensus Outstanding verbal and written communication skills for both technical and non-technical audiences Experience with large enterprise, healthcare, education, or government accounts preferred Proficiency in business reporting, analytics tools (e.g., Smartsheet, Tableau, Salesforce), and SLA/data management Detail oriented Why Join Us? This role is ideal for a collaborative, solutions-oriented professional who thrives in a dynamic, multi-stakeholder environment and is passionate about driving digital transformation in B2B commerce. If you enjoy working in a fast-paced environment with a strong focus on efficiency, automation, and cross-functional collaboration, we encourage you to apply! Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. Were committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@ . MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. We've Improved Our Job Alert System!
To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work. But dont worryits quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings. We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective ofbrands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY , Geiger, Spinneybeck, Filzfelt , NaughtOne ,DatesWeiser, Maharam, Design Within Reach, Maars LivingWalls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact careers_help@ . Want to be part of a team thats making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together. Introduce Yourself
Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests. #J-18808-Ljbffr
Apply locations IL - Chicago PA - East Greenville time type Full time posted on Posted 23 Days Ago job requisition id JR106814
Why join us?
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Senior B2B E-Commerce Solutions Consultant GENERAL PURPOSE The Senior B2B eCommerce Solutions Consultant serves as a key customer and dealer-facing liaison, orchestrating complex relationships and workflows between customers, dealers, MillerKnoll account teams, and the B2B eCommerce team. This role is responsible for aligning business processes, supporting technology integrations, and ensuring contractual and operational requirements are met for customers. ESSENTIAL FUNCTIONS Facilitate alignment on customer and dealer workflows, ensuring technology solutions are mapped to support specific business and operational requirements. Advise on procurement platform capabilities and integration strategies, leveraging deep knowledge of procurement workflows and MillerKnoll eCommerce solutions. Lead discovery sessions to gather requirements, clarify expectations, and document business processes for both customers and dealers. Support the fulfillment of customer contractual requirements, including Service Level Agreements (SLAs), compliance reporting, budget estimators and other key deliverables. Guide customers and dealers through onboarding, integration, and change management processes, ensuring a seamless transition to new eCommerce solutions. Collaborate with internal teams to ensure customer and dealer needs are accurately represented in project planning and execution. Provide consultative support for global, enterprise, healthcare, education, and public sector accounts, understanding the unique needs and compliance requirements of these sectors. Support the development and rollout of procedures and workflows, ensuring alignment for process improvements. Navigate between multiple dealers, particularly where workflow or technology alignment is required. QUALIFICATIONS 5+ years experience in B2B eCommerce consulting, solutions architecture, or related customer-facing technology roles Proven experience working with procurement platforms, procurement workflows, and eCommerce technology integrations in a B2B environment. Demonstrated ability to manage complex projects involving multiple external stakeholders (customers, dealers, partners). Strong skills in workflow analysis and process optimization Excellent negotiation, facilitation, and conflict resolution abilities to build consensus Outstanding verbal and written communication skills for both technical and non-technical audiences Experience with large enterprise, healthcare, education, or government accounts preferred Proficiency in business reporting, analytics tools (e.g., Smartsheet, Tableau, Salesforce), and SLA/data management Detail oriented Why Join Us? This role is ideal for a collaborative, solutions-oriented professional who thrives in a dynamic, multi-stakeholder environment and is passionate about driving digital transformation in B2B commerce. If you enjoy working in a fast-paced environment with a strong focus on efficiency, automation, and cross-functional collaboration, we encourage you to apply! Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. Were committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@ . MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. We've Improved Our Job Alert System!
To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work. But dont worryits quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings. We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective ofbrands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY , Geiger, Spinneybeck, Filzfelt , NaughtOne ,DatesWeiser, Maharam, Design Within Reach, Maars LivingWalls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact careers_help@ . Want to be part of a team thats making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together. Introduce Yourself
Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests. #J-18808-Ljbffr