NCH
DEPARTMENT:
67124 - Surgical Oncology LOCATION:
2320 Vanderbilt Beach Road, Naples, FL, 34109 WORK TYPE:
Full Time WORK SCHEDULE:
Standard Office
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Coordinator Patient Care GYN Oncology plays a vital role in ensuring a seamless and compassionate experience for oncology patients and their families. This position is responsible for coordinating patient care activities, managing scheduling, verifying insurance, and serving as a liaison between the patient, clinical team, and outside providers. The Patient Coordinator supports the delivery of high-quality, patient-centered care through proactive communication, organization, and problem-solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties may be assigned. • Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals. • Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling. • Maintain and update patient records and documentation in the electronic health record (EHR) system. • Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning. • Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements. • Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients. • Provide emotional support and empathetic communication, especially during times of distress or uncertainty. • Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource. • Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care. • Participate in department meetings and contribute to quality improvement efforts.
EDUCATION, EXPERIENCE AND QUALIFICATIONS • Minimum High school graduate or GED required; Associate's or Bachelor's degree in Healthcare Administration or a related field preferred. • Minimum 2 years of experience in a healthcare or oncology setting required. • Knowledge of medical terminology, especially in oncology, is highly desirable. • Proficient in using EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite. • Strong organizational skills and attention to detail. • Ability to work in a fast-paced, emotionally sensitive environment with empathy and professionalism. • Excellent communication and interpersonal skills.
67124 - Surgical Oncology LOCATION:
2320 Vanderbilt Beach Road, Naples, FL, 34109 WORK TYPE:
Full Time WORK SCHEDULE:
Standard Office
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Coordinator Patient Care GYN Oncology plays a vital role in ensuring a seamless and compassionate experience for oncology patients and their families. This position is responsible for coordinating patient care activities, managing scheduling, verifying insurance, and serving as a liaison between the patient, clinical team, and outside providers. The Patient Coordinator supports the delivery of high-quality, patient-centered care through proactive communication, organization, and problem-solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties may be assigned. • Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals. • Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling. • Maintain and update patient records and documentation in the electronic health record (EHR) system. • Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning. • Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements. • Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients. • Provide emotional support and empathetic communication, especially during times of distress or uncertainty. • Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource. • Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care. • Participate in department meetings and contribute to quality improvement efforts.
EDUCATION, EXPERIENCE AND QUALIFICATIONS • Minimum High school graduate or GED required; Associate's or Bachelor's degree in Healthcare Administration or a related field preferred. • Minimum 2 years of experience in a healthcare or oncology setting required. • Knowledge of medical terminology, especially in oncology, is highly desirable. • Proficient in using EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite. • Strong organizational skills and attention to detail. • Ability to work in a fast-paced, emotionally sensitive environment with empathy and professionalism. • Excellent communication and interpersonal skills.