Intermountain Health
Telecrisis Clinical Manager Connect Care
Intermountain Health, Salt Lake City, Utah, United States, 84193
Job Description:
The Clinical Manager for Telehealth is responsible for providing management and daily oversight of clinical delivery, patient safety, and quality assurance for all clinicians, physicians, hospitals, and other caregivers within telehealth services. This role works to improve the provider, patient, and affiliated personnel experience with telehealth services. They partner with the Director of Telehealth Clinical Hospital Based Services and is accountable for the monitoring and improvement of patient care by creating advanced systems of clinical practice, education, consultation, and collaboration for the service.
Job Specifics
Pay Range: $50.97 - $78.69 Exempt
Benefits Eligible: Yes
FTE: Full time
Shift: 40hrs a week
To learn about additional Intermountain benefits: Click here (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/)
Location: Hybrid role with required travel and in house training at the Valley Center Tower.
LCSW licensure required
Essential Functions
Collaborates with Operations Manager, Outreach and Medical Director to plan, develop, and implement new services (i.e. metrics, dashboards and monthly reports on performance of all services).
Develops evidence-based protocols. Assesses individual facility abilities and assists each facility to modify their abilities to meet minimum telehealth services standard protocols.
Updates and streamline current curriculum and designs new content as needed to support on-site training/education of Telehealth services.
Provides direction in tracking and implementing new learning items and communicating in a positive, professional manner with end-users including physicians, nurses, technicians, transfer center, and associated personnel. Develops regular communication plan for use with each facility after go-live.
Provides leadership and management of all aspects of telehealth services.
Builds relationships and increase interactions with proposed and active providers and facilities.
Provides daily oversight of clinical delivery, patient safety and quality assurance for all clinicians, physicians, hospitals, and other caregivers in the telehealth service.
Provides direct oversight accountability for physician relationships and nurse scheduling, and supervisory responsibility for all launch and implementation staff.
Minimum Qualifications
Licensed Clinical Social Worker, (LCSW) in the state of practice.
Master's degree, as required by licensure.
Demonstrated clinical experience in area of practice
Experience and demonstrated competence in solving problems and liaising between multiple stakeholders
Strong written and verbal communication skills
Preferred Qualifications
Four years relevant experience in a clinical role
Master's degree and five years clinical experience including two years in an acute hospital setting.
Supervisory experience
Experience in quality improvement and data analysis
Physical Requirements:
Physical Requirements
Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs.
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.
Location:
Valley Center Tower
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$50.97 - $78.69
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
The Clinical Manager for Telehealth is responsible for providing management and daily oversight of clinical delivery, patient safety, and quality assurance for all clinicians, physicians, hospitals, and other caregivers within telehealth services. This role works to improve the provider, patient, and affiliated personnel experience with telehealth services. They partner with the Director of Telehealth Clinical Hospital Based Services and is accountable for the monitoring and improvement of patient care by creating advanced systems of clinical practice, education, consultation, and collaboration for the service.
Job Specifics
Pay Range: $50.97 - $78.69 Exempt
Benefits Eligible: Yes
FTE: Full time
Shift: 40hrs a week
To learn about additional Intermountain benefits: Click here (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/)
Location: Hybrid role with required travel and in house training at the Valley Center Tower.
LCSW licensure required
Essential Functions
Collaborates with Operations Manager, Outreach and Medical Director to plan, develop, and implement new services (i.e. metrics, dashboards and monthly reports on performance of all services).
Develops evidence-based protocols. Assesses individual facility abilities and assists each facility to modify their abilities to meet minimum telehealth services standard protocols.
Updates and streamline current curriculum and designs new content as needed to support on-site training/education of Telehealth services.
Provides direction in tracking and implementing new learning items and communicating in a positive, professional manner with end-users including physicians, nurses, technicians, transfer center, and associated personnel. Develops regular communication plan for use with each facility after go-live.
Provides leadership and management of all aspects of telehealth services.
Builds relationships and increase interactions with proposed and active providers and facilities.
Provides daily oversight of clinical delivery, patient safety and quality assurance for all clinicians, physicians, hospitals, and other caregivers in the telehealth service.
Provides direct oversight accountability for physician relationships and nurse scheduling, and supervisory responsibility for all launch and implementation staff.
Minimum Qualifications
Licensed Clinical Social Worker, (LCSW) in the state of practice.
Master's degree, as required by licensure.
Demonstrated clinical experience in area of practice
Experience and demonstrated competence in solving problems and liaising between multiple stakeholders
Strong written and verbal communication skills
Preferred Qualifications
Four years relevant experience in a clinical role
Master's degree and five years clinical experience including two years in an acute hospital setting.
Supervisory experience
Experience in quality improvement and data analysis
Physical Requirements:
Physical Requirements
Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs.
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.
Location:
Valley Center Tower
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$50.97 - $78.69
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.