Integrated Resources
Position Title:
IT Desktop Support Location:
Corning, NY 14831 Duration:
12+ months with possible extension Shift:
Mon - Fri, 08:00 AM - 05:00 PM, some flexibility may be required Pay Range:
$21.33/- Hour - $22.86/- Hour (W2)
Job Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Required Education/Experience:
Associates Degree (preferred), HS Diploma or GED Minimum Required 1+ year Hardware Experience (beyond imaging/deployment) 1+ year Customer Service / In-Person Support Experience
Technical Focus:
Customer Engagement
Preferred Certifications:
CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+
Daily tasks include (but are not limited to):
Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (OneDrive, Box, Office365, etc.) Troubleshooting CiscVPN connectivity Familiarity supporting Citrix connectivity Remediating Symantec Endpoint Protection Dameware remote connection/utilization Altiris Deployment server utilization Asset management skills Internet Explorer and various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Conference Room equipment Printer/driver troubleshooting & installation ServiceNow utilization CiscWebEx service support Box user administration Deployment/configuration of standard IP telephony Hardware ordering/deployment Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work Must be able to lift equipment up t40 pounds, as required.
IT Desktop Support Location:
Corning, NY 14831 Duration:
12+ months with possible extension Shift:
Mon - Fri, 08:00 AM - 05:00 PM, some flexibility may be required Pay Range:
$21.33/- Hour - $22.86/- Hour (W2)
Job Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Required Education/Experience:
Associates Degree (preferred), HS Diploma or GED Minimum Required 1+ year Hardware Experience (beyond imaging/deployment) 1+ year Customer Service / In-Person Support Experience
Technical Focus:
Customer Engagement
Preferred Certifications:
CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+
Daily tasks include (but are not limited to):
Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (OneDrive, Box, Office365, etc.) Troubleshooting CiscVPN connectivity Familiarity supporting Citrix connectivity Remediating Symantec Endpoint Protection Dameware remote connection/utilization Altiris Deployment server utilization Asset management skills Internet Explorer and various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Conference Room equipment Printer/driver troubleshooting & installation ServiceNow utilization CiscWebEx service support Box user administration Deployment/configuration of standard IP telephony Hardware ordering/deployment Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work Must be able to lift equipment up t40 pounds, as required.