Shopping Center Management d b a Turnberry Associates
Bellman
Shopping Center Management d b a Turnberry Associates, Nashville, Tennessee, United States, 37247
About Us
Position Summary
The Bellman is responsible for enhancing the guest's arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest's needs and requests.
Responsibilities: Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise Open doors and assist guests/ visitors entering and leaving property Recognize all returning and VIP guests, and welcome them back Be aware of daily hotel activities, group and VIP arrivals Assist guests with their luggage and acknowledge them by name Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services) Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible Perform additional duties and projects as assigned Qualifications:
Ability to speak, read, write and understand English Professional demeanor appropriate for a luxury environment Previous hospitality experience in Bellman or Guest Services preferred Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities Ability to work morning and evening shifts, weekends, overnights & holidays Education:
High school diploma or GED equivalent preferred
Social Media
https://jwnashvillecareers.com/
JW Marriott Nashville Website
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Position Summary
The Bellman is responsible for enhancing the guest's arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest's needs and requests.
Responsibilities: Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise Open doors and assist guests/ visitors entering and leaving property Recognize all returning and VIP guests, and welcome them back Be aware of daily hotel activities, group and VIP arrivals Assist guests with their luggage and acknowledge them by name Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services) Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible Perform additional duties and projects as assigned Qualifications:
Ability to speak, read, write and understand English Professional demeanor appropriate for a luxury environment Previous hospitality experience in Bellman or Guest Services preferred Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities Ability to work morning and evening shifts, weekends, overnights & holidays Education:
High school diploma or GED equivalent preferred
Social Media
https://jwnashvillecareers.com/
JW Marriott Nashville Website