Peggy Adams Animal Rescue League
Lead Pet Case Management Coordinator (Lead Safety Net Coordinator)
Peggy Adams Animal Rescue League, West Palm Beach, Florida, United States, 33412
Job Title:
Lead Safety Net Coordinator
Department:
Safety Net
Reports To:
Clinic & Safety Net Manager
FLSA Status:
Non-Exempt
Pay Rate: $19.00 Hourly
SUMMARY:
The Lead Safety Net Coordinator assists the Clinic and Safety Net Manager in developing and coordinating programs that keep pets in their homes and out of shelters. This role collaborates across departments on intake prevention, manages volunteers, trains Safety Net staff, and builds partnerships with human service and animal welfare organizations to support Peggy Adams' initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Otherduties may be assigned.
Administrative Responsibilities Assists the Clinic & Safety Net Manager in the development, growth, strategy, implementation, and general operations of Safety Net programs. Maintains Safety Net program standard operating procedures, protocols, and policies. Prepares accurate records and reports on Safety Net activities. Participates in developing Safety Net strategies for a variety of circumstances and projects. Creates and maintains a calendar of Safety Net activities including event outreach opportunities. Maintains internal calendars for Safety Net appointments. Fosters and cultivates relationships with both new and established community partners. Prepares and maintains list of other resources related to community need, such as mental health, substance abuse, legal, assistance with housing and benefits applications, distribution of health and hygiene supplies, and transportation assistance. Reviews applications and assists Safety Net clients based on individual situation, pet's welfare, and shelter's capacity for care. Provides empathetic trauma informed support to clients experiencing crisis and escalates urgent concerns appropriately.
Responds timely to client inquiries via all communication channels, coordinating with other departments, as appropriate. Inventory handling, counting, ordering, restocking, and organizing. Maintains Peggy's Pantry inventory of food and supplies. Collaborates with Pet Resources Coordinators to provide excellent experience for Safety Net clients. Attends community clinic events with Safety Net team. Interfaces and cooperates with other departments within Peggy Adams. Accepts payments for Safety Net services rendered. Maintains Safety Net program records in appropriate software. Educates clients on organization's programs and services to keep pets in homes (e.g., food pantry, vaccine and surgery vouchers, medical/behavioral assistance, etc.). Understands and embraces the Pets for Life model to provide compassionate and tactful services for the community. Picks up and delivers supplies and/or pets for Safety Net programs. Cross-trains on Safety Net Veterinary Technician duties and provides task support, when needed. Staff and volunteer leadership
Leads and works alongside Safety Net coordinators and veterinary technicians. Proactively anticipates daily operational needs of Safety Net team, problem solving when unexpected issues arise. Serves as volunteer lead for Safety Net program. Trains, engages, oversees, and helps retain volunteers. Ensures volunteers receive the support/resources needed to feel prepared and empowered in their roles. Communicates with volunteer groups and partner organizations to ensure the rebagging of food for Peggy's Pantry proceeds at an appropriate pace. Trains, coaches, and mentors Safety Net team. Works closely with pet resource coordinators and Medical Services volunteers. Demonstrates high level of customer service with clients. Communicates observations regarding staff performance with the Clinic & Safety Net Manager and Director of Veterinary Medicine. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must provide accurate information to the public. Must have excellent oral and written communication skills and phone etiquette. High level ability to multi-task, organize, and perform detailed tasks efficiently and with accuracy. Must adhere to the company's dress code. Ability to diffuse negative client situations and foster client bonding. Must have the ability to deal tactfully and effectively with the public. Detailed knowledge of applicable office skills. Ensures a clean, safe, and operational work area. Ability to work with dogs and cats of all breeds, sizes, and temperaments. Must embrace volunteerism, emphasizing the importance of volunteers in all aspects of medical Safety Net programs. Assists with other departmental needs as directed by management. Must support the Animal Rescue League's mission, policies, and practices. Ability to work independently, demonstrate initiative, and to complete and report on projects. Ability to handle sensitive information with confidentiality, diplomacy, and tact. Ability to work under pressure, set priorities, and meet deadline. Must possess a valid Florida driver's license with driving record acceptable to be added onto company vehicle insurance. PREFERRED QUALIFICATIONS
One-year of related experience and/or training involving social work, human services, or customer service One-year of related experience and/or training involving veterinary clinic or animal shelter One-year of experience in a leadership role EDUCATION and/or EXPERIENCE
High School Diploma or GED Computer skills include accessing databases, checking company email, etc. Working knowledge of Outlook, Word, Excel Bilingual, a plus MATERIALS and EQUIPMENT USED
Multiline phone system Computer Copier Cash Register and POS (Point of Sale) systems PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this job, the employee is consistently required to sit. In addition, the employee is constantly required to talk, hear, and use hands for grasping, reaching and other operative tasks. The employee is required to stand or move frequently. The employees will also be required to bend their neck and twist their body. The employee will be required to consistently lift animated or stationary objects of up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur. The noise level in the work environment is typically low to moderate. Employee exposed to biohazardous materials (i.e. urine, feces, bodily fluids, dirt, and mud).
Lead Safety Net Coordinator
Department:
Safety Net
Reports To:
Clinic & Safety Net Manager
FLSA Status:
Non-Exempt
Pay Rate: $19.00 Hourly
SUMMARY:
The Lead Safety Net Coordinator assists the Clinic and Safety Net Manager in developing and coordinating programs that keep pets in their homes and out of shelters. This role collaborates across departments on intake prevention, manages volunteers, trains Safety Net staff, and builds partnerships with human service and animal welfare organizations to support Peggy Adams' initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Otherduties may be assigned.
Administrative Responsibilities Assists the Clinic & Safety Net Manager in the development, growth, strategy, implementation, and general operations of Safety Net programs. Maintains Safety Net program standard operating procedures, protocols, and policies. Prepares accurate records and reports on Safety Net activities. Participates in developing Safety Net strategies for a variety of circumstances and projects. Creates and maintains a calendar of Safety Net activities including event outreach opportunities. Maintains internal calendars for Safety Net appointments. Fosters and cultivates relationships with both new and established community partners. Prepares and maintains list of other resources related to community need, such as mental health, substance abuse, legal, assistance with housing and benefits applications, distribution of health and hygiene supplies, and transportation assistance. Reviews applications and assists Safety Net clients based on individual situation, pet's welfare, and shelter's capacity for care. Provides empathetic trauma informed support to clients experiencing crisis and escalates urgent concerns appropriately.
Responds timely to client inquiries via all communication channels, coordinating with other departments, as appropriate. Inventory handling, counting, ordering, restocking, and organizing. Maintains Peggy's Pantry inventory of food and supplies. Collaborates with Pet Resources Coordinators to provide excellent experience for Safety Net clients. Attends community clinic events with Safety Net team. Interfaces and cooperates with other departments within Peggy Adams. Accepts payments for Safety Net services rendered. Maintains Safety Net program records in appropriate software. Educates clients on organization's programs and services to keep pets in homes (e.g., food pantry, vaccine and surgery vouchers, medical/behavioral assistance, etc.). Understands and embraces the Pets for Life model to provide compassionate and tactful services for the community. Picks up and delivers supplies and/or pets for Safety Net programs. Cross-trains on Safety Net Veterinary Technician duties and provides task support, when needed. Staff and volunteer leadership
Leads and works alongside Safety Net coordinators and veterinary technicians. Proactively anticipates daily operational needs of Safety Net team, problem solving when unexpected issues arise. Serves as volunteer lead for Safety Net program. Trains, engages, oversees, and helps retain volunteers. Ensures volunteers receive the support/resources needed to feel prepared and empowered in their roles. Communicates with volunteer groups and partner organizations to ensure the rebagging of food for Peggy's Pantry proceeds at an appropriate pace. Trains, coaches, and mentors Safety Net team. Works closely with pet resource coordinators and Medical Services volunteers. Demonstrates high level of customer service with clients. Communicates observations regarding staff performance with the Clinic & Safety Net Manager and Director of Veterinary Medicine. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must provide accurate information to the public. Must have excellent oral and written communication skills and phone etiquette. High level ability to multi-task, organize, and perform detailed tasks efficiently and with accuracy. Must adhere to the company's dress code. Ability to diffuse negative client situations and foster client bonding. Must have the ability to deal tactfully and effectively with the public. Detailed knowledge of applicable office skills. Ensures a clean, safe, and operational work area. Ability to work with dogs and cats of all breeds, sizes, and temperaments. Must embrace volunteerism, emphasizing the importance of volunteers in all aspects of medical Safety Net programs. Assists with other departmental needs as directed by management. Must support the Animal Rescue League's mission, policies, and practices. Ability to work independently, demonstrate initiative, and to complete and report on projects. Ability to handle sensitive information with confidentiality, diplomacy, and tact. Ability to work under pressure, set priorities, and meet deadline. Must possess a valid Florida driver's license with driving record acceptable to be added onto company vehicle insurance. PREFERRED QUALIFICATIONS
One-year of related experience and/or training involving social work, human services, or customer service One-year of related experience and/or training involving veterinary clinic or animal shelter One-year of experience in a leadership role EDUCATION and/or EXPERIENCE
High School Diploma or GED Computer skills include accessing databases, checking company email, etc. Working knowledge of Outlook, Word, Excel Bilingual, a plus MATERIALS and EQUIPMENT USED
Multiline phone system Computer Copier Cash Register and POS (Point of Sale) systems PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this job, the employee is consistently required to sit. In addition, the employee is constantly required to talk, hear, and use hands for grasping, reaching and other operative tasks. The employee is required to stand or move frequently. The employees will also be required to bend their neck and twist their body. The employee will be required to consistently lift animated or stationary objects of up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur. The noise level in the work environment is typically low to moderate. Employee exposed to biohazardous materials (i.e. urine, feces, bodily fluids, dirt, and mud).