Purple Drive
Job Summary:
We are seeking an experienced
Pega Lead System Architect (LSA)
to lead the design and implementation of Pega-based solutions for our
Healthcare Contact Center initiatives . This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, maintainable delivery.
Key Responsibilities:
Lead the architecture, design, and implementation of
Pega solutions tailored for Healthcare Contact Center platforms . Define and enforce enterprise-level standards and best practices for Pega development. Collaborate with business stakeholders, product owners, and technical teams to design solutions that support
member services, claims, eligibility, and care management interactions . Mentor and guide Pega developers; conduct code/design reviews and ensure adherence to best practices. Analyze and resolve performance issues, ensuring scalability and high availability. Stay updated with the latest
Pega Customer Service for Healthcare framework
and Contact Center capabilities. Requirements:
Pega Certified Lead System Architect (CLSA)
certification is mandatory. 8+ years of experience
in Pega PRPC development, including at least
2+ years as a Pega LSA . Strong expertise in
Pega 8.x or later , with deep knowledge of
Pega Customer Service for Healthcare . Experience implementing
Healthcare Contact Center workflows
(member inquiries, benefits, prior authorization, claims, appeals, provider interactions, etc.). Strong knowledge of
Case Management, BPM, and Integration frameworks . Hands-on integration experience with
REST/SOAP services, EHR/EMR systems, CRM, CTI (telephony), and healthcare data sources . Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications:
Experience with
US Healthcare Payer/Provider domain
(Medicare, Medicaid, Commercial plans). Exposure to
cloud platforms (AWS, Azure, GCP)
and modern data/analytics integration in Contact Centers. Knowledge of regulatory compliance (HIPAA, PHI handling).
We are seeking an experienced
Pega Lead System Architect (LSA)
to lead the design and implementation of Pega-based solutions for our
Healthcare Contact Center initiatives . This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, maintainable delivery.
Key Responsibilities:
Lead the architecture, design, and implementation of
Pega solutions tailored for Healthcare Contact Center platforms . Define and enforce enterprise-level standards and best practices for Pega development. Collaborate with business stakeholders, product owners, and technical teams to design solutions that support
member services, claims, eligibility, and care management interactions . Mentor and guide Pega developers; conduct code/design reviews and ensure adherence to best practices. Analyze and resolve performance issues, ensuring scalability and high availability. Stay updated with the latest
Pega Customer Service for Healthcare framework
and Contact Center capabilities. Requirements:
Pega Certified Lead System Architect (CLSA)
certification is mandatory. 8+ years of experience
in Pega PRPC development, including at least
2+ years as a Pega LSA . Strong expertise in
Pega 8.x or later , with deep knowledge of
Pega Customer Service for Healthcare . Experience implementing
Healthcare Contact Center workflows
(member inquiries, benefits, prior authorization, claims, appeals, provider interactions, etc.). Strong knowledge of
Case Management, BPM, and Integration frameworks . Hands-on integration experience with
REST/SOAP services, EHR/EMR systems, CRM, CTI (telephony), and healthcare data sources . Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications:
Experience with
US Healthcare Payer/Provider domain
(Medicare, Medicaid, Commercial plans). Exposure to
cloud platforms (AWS, Azure, GCP)
and modern data/analytics integration in Contact Centers. Knowledge of regulatory compliance (HIPAA, PHI handling).