Upgrade, Inc.
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Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a Best Place to Work in the Bay Area three years in a row, Top Companies to work for in Arizona and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for new team members who are excited about providing world class customer service via phone, chat and email to join a team of just over 50 talented and passionate professionals. In this role, you will communicate with both internal and external customers so confidentiality is of the utmost importance.
What Youll Do: Answer email from various departments via Zendesk Handle all incoming faxes and process documents Handle manual processes for loan processes Be an expert on our product and processes Bring a flexible mindset you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work Provide exceptional external and internal customer service Review financial documents submitted by borrower Verify and calculate customer income Detect suspicious and fraudulent loan applications Meet or Exceed production, quality, and customer service goals Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed What We Look For: 1+ years experience in the banking, financial services, or a related industry Customer Service expertise Team player Detailed oriented Excellent verbal and written communication skills Ability to multitask Strong problem solving and analytical skills Ability to thrive in a changing and fast-paced environment Proficient with Excel, Word, and Outlook Knowledge of Slack or other communication tools
Nice to Have: BA/BS or higher in related would be a plus Knowledge of Zendesk or other CRM applications is a plus Previous chat experience a plus
What We Offer You: Great open office space Paid time off (PTO) 401K matching Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages For California residents:
Upgrade's CaliforniaNotice at Collection and Privacy Policy
describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Referrals increase your chances of interviewing at Upgrade, Inc. by 2x Sign in to set job alerts for Support Specialist roles.
Phoenix, AZ $55,000.00-$60,000.00 1 week ago Phoenix, AZ $51,000.00-$92,000.00 2 weeks ago Technical Support Specialist - Systems and Data | Remote
Greater Phoenix Area $23.00-$25.00 1 week ago Regional, Device Support Specialist (West)
Tier 1 Technical Support Specialist Entry Level (Urgent Need)
Scottsdale, AZ $60,000.00-$72,000.00 1 week ago IT Tech Support/***Local Arizona Candidates only*** Retail Experience is must
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
What Youll Do: Answer email from various departments via Zendesk Handle all incoming faxes and process documents Handle manual processes for loan processes Be an expert on our product and processes Bring a flexible mindset you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work Provide exceptional external and internal customer service Review financial documents submitted by borrower Verify and calculate customer income Detect suspicious and fraudulent loan applications Meet or Exceed production, quality, and customer service goals Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed What We Look For: 1+ years experience in the banking, financial services, or a related industry Customer Service expertise Team player Detailed oriented Excellent verbal and written communication skills Ability to multitask Strong problem solving and analytical skills Ability to thrive in a changing and fast-paced environment Proficient with Excel, Word, and Outlook Knowledge of Slack or other communication tools
Nice to Have: BA/BS or higher in related would be a plus Knowledge of Zendesk or other CRM applications is a plus Previous chat experience a plus
What We Offer You: Great open office space Paid time off (PTO) 401K matching Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages For California residents:
Upgrade's CaliforniaNotice at Collection and Privacy Policy
describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement . Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Referrals increase your chances of interviewing at Upgrade, Inc. by 2x Sign in to set job alerts for Support Specialist roles.
Phoenix, AZ $55,000.00-$60,000.00 1 week ago Phoenix, AZ $51,000.00-$92,000.00 2 weeks ago Technical Support Specialist - Systems and Data | Remote
Greater Phoenix Area $23.00-$25.00 1 week ago Regional, Device Support Specialist (West)
Tier 1 Technical Support Specialist Entry Level (Urgent Need)
Scottsdale, AZ $60,000.00-$72,000.00 1 week ago IT Tech Support/***Local Arizona Candidates only*** Retail Experience is must
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr