Turtle Beach
Base pay range
$20.00/hr - $24.00/hr
Company Background Company Background:
Turtle Beach Corporation (www.turtlebeachcorp.com) is one of the world’s leading gaming accessory providers. The Company’s namesake Turtle Beach brand (www.turtlebeach.com) is known for designing best-selling gaming headsets, top-rated game controllers, award-winning PC gaming peripherals, and groundbreaking gaming simulation accessories. Innovation, first-to-market features, a broad range of products for all types of gamers, and top-rated customer support have made Turtle Beach a fan-favorite brand and the market leader in console gaming audio for over a decade. Turtle Beach Corporation acquired Performance Designed Products (www.pdp.com) in 2024. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: TBCH.
Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best person for the job, and if that’s you…let’s talk!
Summary The Desktop Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.
Responsibilities
Field incoming help requests from end-users in a courteous manner.
Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from customers.
Prioritize and schedule problems. Escalate problems (when required).
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn the appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems, and applications.
Test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to help with requests.
Develop help sheets and knowledge base articles for end-users.
Provide off-hours support as needed.
Performs other duties as assigned.
Education/Experience/Skills
Exceptional interpersonal skills, with a focus on rapport-building and active listening
Knowledge of basic computer hardware.
Experience with desktop operating systems, including Windows and Mac OS
Extensive application support experience with Office 365
Diagnostic troubleshooting for in-office and remote employees
Working knowledge of a range of diagnostic utilities
Personal Attributes
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation
Disclaimer:
The salary for this role is $40,000.00 - $50,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in California. This salary range may also be modified in the future.
Seniority level
Associate
Employment type
Temporary
Job function
Other
Industries
Computers and Electronics Manufacturing
Referrals increase your chances of interviewing at Turtle Beach by 2x
Inferred from the description for this job:
Medical insurance, Vision insurance, 401(k), Paid maternity leave, Disability insurance, Paid paternity leave
Get notified when a new job is posted.
Sign in to set job alerts for “Desktop Support Specialist” roles. Location: Tijuana, Baja California, Mexico
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$20.00/hr - $24.00/hr
Company Background Company Background:
Turtle Beach Corporation (www.turtlebeachcorp.com) is one of the world’s leading gaming accessory providers. The Company’s namesake Turtle Beach brand (www.turtlebeach.com) is known for designing best-selling gaming headsets, top-rated game controllers, award-winning PC gaming peripherals, and groundbreaking gaming simulation accessories. Innovation, first-to-market features, a broad range of products for all types of gamers, and top-rated customer support have made Turtle Beach a fan-favorite brand and the market leader in console gaming audio for over a decade. Turtle Beach Corporation acquired Performance Designed Products (www.pdp.com) in 2024. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: TBCH.
Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best person for the job, and if that’s you…let’s talk!
Summary The Desktop Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.
Responsibilities
Field incoming help requests from end-users in a courteous manner.
Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from customers.
Prioritize and schedule problems. Escalate problems (when required).
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn the appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems, and applications.
Test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to help with requests.
Develop help sheets and knowledge base articles for end-users.
Provide off-hours support as needed.
Performs other duties as assigned.
Education/Experience/Skills
Exceptional interpersonal skills, with a focus on rapport-building and active listening
Knowledge of basic computer hardware.
Experience with desktop operating systems, including Windows and Mac OS
Extensive application support experience with Office 365
Diagnostic troubleshooting for in-office and remote employees
Working knowledge of a range of diagnostic utilities
Personal Attributes
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation
Disclaimer:
The salary for this role is $40,000.00 - $50,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in California. This salary range may also be modified in the future.
Seniority level
Associate
Employment type
Temporary
Job function
Other
Industries
Computers and Electronics Manufacturing
Referrals increase your chances of interviewing at Turtle Beach by 2x
Inferred from the description for this job:
Medical insurance, Vision insurance, 401(k), Paid maternity leave, Disability insurance, Paid paternity leave
Get notified when a new job is posted.
Sign in to set job alerts for “Desktop Support Specialist” roles. Location: Tijuana, Baja California, Mexico
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr