Total Warranty Services Inc
Description
The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster also functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. The position requires the Claims Adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.
*Must be able to work 10 AM-7 PM schedule M-Th and 9 AM- 6PM EDT on Friday.
Essential Duties and Responsibilities Validates repair coverage Adjudicates automotive repair claims by phone Questions and investigates discrepancies on repairs and related costs Resolves inquiries from contract holders related to claim status or decision Assigns independent inspectors to investigate questionable claims Verifies repair costs using the Alldata and On Demand software tools Reviews and analyzes inspection reports to identify issues to make recommendations for fair and accurate resolution Effectively present information and respond to questions from contract holders, directors, managers, and external vendors Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization Special projects as assigned by immediate supervisor Requirements
High school diploma or GED Prefer 2 years of experience working in the automotive repair industry ASE or manufacturers certification required, if no current ASEs: Must obtain ASE Certification within specified period of time Bilingual (Spanish and English) is a plus Must type at least 25-30 wpm Experience with database systems such as Alldata and On Demand software tools Strong analytical and problem-solving skills Excellent verbal and written communication skills Excellent Microsoft Office (Excel, Word, Power Point, Outlook) Must be highly organized, detail oriented and always maintain confidentiality Must be able to multi-task and effectively balance competing priorities
The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster also functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. The position requires the Claims Adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.
*Must be able to work 10 AM-7 PM schedule M-Th and 9 AM- 6PM EDT on Friday.
Essential Duties and Responsibilities Validates repair coverage Adjudicates automotive repair claims by phone Questions and investigates discrepancies on repairs and related costs Resolves inquiries from contract holders related to claim status or decision Assigns independent inspectors to investigate questionable claims Verifies repair costs using the Alldata and On Demand software tools Reviews and analyzes inspection reports to identify issues to make recommendations for fair and accurate resolution Effectively present information and respond to questions from contract holders, directors, managers, and external vendors Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization Special projects as assigned by immediate supervisor Requirements
High school diploma or GED Prefer 2 years of experience working in the automotive repair industry ASE or manufacturers certification required, if no current ASEs: Must obtain ASE Certification within specified period of time Bilingual (Spanish and English) is a plus Must type at least 25-30 wpm Experience with database systems such as Alldata and On Demand software tools Strong analytical and problem-solving skills Excellent verbal and written communication skills Excellent Microsoft Office (Excel, Word, Power Point, Outlook) Must be highly organized, detail oriented and always maintain confidentiality Must be able to multi-task and effectively balance competing priorities