Chris Auffenberg Ford (Washington MO)
Job Description
Job Description
SUMMARY Receives payment for sales, service and parts transactions and plays a key role in maintaining or creating customer satisfaction. ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. Greets customers at the cashier window in a pleasant and professional manner. Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides cash refunds or credit memorandums to customers for returned merchandise. Operates cash register. Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual. Maintains and files repair orders, parts invoices, rental forms; lists missing documents. Assists sales, service and parts department with telephone coverage. Provides clerical and secretarial assistance to parts and service departments. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned. MARGINAL DUTIES Marginal Duties include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description
SUMMARY Receives payment for sales, service and parts transactions and plays a key role in maintaining or creating customer satisfaction. ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. Greets customers at the cashier window in a pleasant and professional manner. Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides cash refunds or credit memorandums to customers for returned merchandise. Operates cash register. Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual. Maintains and files repair orders, parts invoices, rental forms; lists missing documents. Assists sales, service and parts department with telephone coverage. Provides clerical and secretarial assistance to parts and service departments. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned. MARGINAL DUTIES Marginal Duties include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE No prior experience or training. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.