Columbus State Community College
Patient Experience Support (Federal Work Study at LSS Health Center)
Columbus State Community College, Columbus, Ohio, United States, 43224
Compensation Type: Hourly
Compensation: $12.00
Job Summary
Purpose of Position:
This patient-facing role is responsible for supporting team members and patients with administrative tasks to ensure a smooth and positive care experience.
Organization/Agency Overview:
LSS Health Center is here to provide quality easily-accessible and comprehensive care to all, regardless of income or insurance status. As a patient, you'll be empowered to manage your health care and wellness because your health is important.
Location: 245 N Grant Ave., Columbus, OH 43215
Website: www.lssnetworkofhope.org
This position is only open to students with Federal Work Study eligibility.
This position is not located on Columbus State Campus, but at the location of the Community Partner.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
Assist patients in completing required paperwork, including forms that require translation services. Scan and upload documents accurately into patient charts. Respond to patient requests, such as medical records or documentation needs. Provide support to patients to enhance their overall experience. Ensure all documentation is handled efficiently, confidentially, and in compliance with organizational standards. Maintain organized records of patient correspondence and forms. Prepare and distribute copies of forms, records, or educational materials. Collaborate with medical assistants, providers, and front desk staff Act as a liaison between patients and translation services. Ensure all patient documents are scanned and indexed correctly into the electronic health record (EHR). Adhere to HIPAA and confidentiality standards at all times. Identify and escalate any patient concerns or barriers to care to the appropriate staff. Greet patients warmly and provide a welcoming environment. Offer assistance to patients with mobility, language, or literacy challenges. Support patient satisfaction initiatives by responding promptly and courteously to needs. Knowledge, Skills and Abilities:
Knowledge of: HIPAA, computer, fax,
Skill in: Use of computer programs, Customer Service, Compassion,
Ability to: Ability to learn Electronic medical records
Minimum/General Qualifications:
This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Must have reliable transportation or other means to get to work regularly.
Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.
Schedule:
TBD by the needs of department and student schedule and operational need. Maximum 20 hours per week.
Work will be performed: on-site only.
Pathways/Majors that may be interested in this position:
Healthcare Management, Medical Assisting, Health Information
Position Specific Qualifications: N/A
Preferred Qualifications: N/A
Professional Development
Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):
CSTATE GROW (Guided Reflections on Work)
The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.
Career and Leadership Development Program (CLDP)
The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.
Career competencies you can expect to learn through Student Employment:
Career & Self Development Critical Thinking Leadership Teamwork Communication Culture of Respect Professionalism Technology Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process.
For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Compensation: $12.00
Job Summary
Purpose of Position:
This patient-facing role is responsible for supporting team members and patients with administrative tasks to ensure a smooth and positive care experience.
Organization/Agency Overview:
LSS Health Center is here to provide quality easily-accessible and comprehensive care to all, regardless of income or insurance status. As a patient, you'll be empowered to manage your health care and wellness because your health is important.
Location: 245 N Grant Ave., Columbus, OH 43215
Website: www.lssnetworkofhope.org
This position is only open to students with Federal Work Study eligibility.
This position is not located on Columbus State Campus, but at the location of the Community Partner.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
Assist patients in completing required paperwork, including forms that require translation services. Scan and upload documents accurately into patient charts. Respond to patient requests, such as medical records or documentation needs. Provide support to patients to enhance their overall experience. Ensure all documentation is handled efficiently, confidentially, and in compliance with organizational standards. Maintain organized records of patient correspondence and forms. Prepare and distribute copies of forms, records, or educational materials. Collaborate with medical assistants, providers, and front desk staff Act as a liaison between patients and translation services. Ensure all patient documents are scanned and indexed correctly into the electronic health record (EHR). Adhere to HIPAA and confidentiality standards at all times. Identify and escalate any patient concerns or barriers to care to the appropriate staff. Greet patients warmly and provide a welcoming environment. Offer assistance to patients with mobility, language, or literacy challenges. Support patient satisfaction initiatives by responding promptly and courteously to needs. Knowledge, Skills and Abilities:
Knowledge of: HIPAA, computer, fax,
Skill in: Use of computer programs, Customer Service, Compassion,
Ability to: Ability to learn Electronic medical records
Minimum/General Qualifications:
This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Must have reliable transportation or other means to get to work regularly.
Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.
Schedule:
TBD by the needs of department and student schedule and operational need. Maximum 20 hours per week.
Work will be performed: on-site only.
Pathways/Majors that may be interested in this position:
Healthcare Management, Medical Assisting, Health Information
Position Specific Qualifications: N/A
Preferred Qualifications: N/A
Professional Development
Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):
CSTATE GROW (Guided Reflections on Work)
The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.
Career and Leadership Development Program (CLDP)
The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.
Career competencies you can expect to learn through Student Employment:
Career & Self Development Critical Thinking Leadership Teamwork Communication Culture of Respect Professionalism Technology Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process.
For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.