MaineHealth
Description
Nursing/Clinical Support Req #: 48438 For a limited time MaineHealth is offering sign on bonuses for Medical Assistants: 0-1 years of experience eligible for $4,000 (full time) 1+ years of experience eligible for $5,000 (full time) Eligible candidates are hired (offer accepted) into a Full or Part time MA position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment. Work Environment & Office Culture: This is a fast-paced, fully remote position supporting the medication refill process for the entire footprint of MHBH. Although remote, the team maintains constant communication and collaboration across all departments. We are the first point of contact for clients , so responsiveness and professionalism are key. Our culture emphasizes: Daily huddles to review priorities and updates Effective communication Team collaboration Flexibility and adaptability to manage competing needs A continuous drive for process improvement Schedule: Standard hours are 8:00 AM to 5:00 PM ,ensuring coverage across all Access Department functions even when team members are out. Role Responsibilities: This position is a blend of administrative and clinical responsibilities , though it does not involve face-to-face client interaction . Key duties include: Answering calls related to scheduling and medication concerns/refills Supporting Access department staff in calls identifying urgent patient needs Collaborating with the team to complete daily tasks and skill-based assignments Providing high-quality customer service in a high-volume call environment Ideal Candidate Traits: The ideal candidate will be: Self-motivated and able to work independently Experienced with EMHR systems , preferably EPIC A strong team player Compassionate and efficient in responding to client needs Skilled in handling high call volumes while maintaining service quality Able to thrive in a stressful environment due to client acuity, while making a meaningful impact Summary: The Medical Assistant (MA) role is assigned duties and responsibilities related to patient care and administrative support in a team-based environment while promoting a smooth flow of patients through the office. The Medical Assistant MA role functions under the license of the physician/advanced practice practitioner when performing clinical and other patient care responsibilities. Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School diploma or GED preferred. Must meet one of the following requirements: Graduated from an accredited vocational institution or community college in Medical Assisting with 160 hours of clinical experience completed; or completion of an Adult Education Medical Assistant program and 6 months of clinical experience in a practice setting; or 1 year of clinical experience in a multi-provider practice setting (equivalent experience will be evaluated on a case-by-case basis). License/Certifications: Current AAMA, NHA, AMT, or NCCT certification preferred or achieved within one year of eligibility. Current BLS certification required or must obtain within 30 days of start date. Fully remote care team members are exempt from BLS certification requirement. A NH Med Tech License, or NH EMT and National Registry EMT license is required for those positions located in New Hampshire. Experience: One year of experience as a Medical Assistant or 6 months of experience and certification required. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: N/A Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact jayne.conley@mainehealth.org
Nursing/Clinical Support Req #: 48438 For a limited time MaineHealth is offering sign on bonuses for Medical Assistants: 0-1 years of experience eligible for $4,000 (full time) 1+ years of experience eligible for $5,000 (full time) Eligible candidates are hired (offer accepted) into a Full or Part time MA position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment. Work Environment & Office Culture: This is a fast-paced, fully remote position supporting the medication refill process for the entire footprint of MHBH. Although remote, the team maintains constant communication and collaboration across all departments. We are the first point of contact for clients , so responsiveness and professionalism are key. Our culture emphasizes: Daily huddles to review priorities and updates Effective communication Team collaboration Flexibility and adaptability to manage competing needs A continuous drive for process improvement Schedule: Standard hours are 8:00 AM to 5:00 PM ,ensuring coverage across all Access Department functions even when team members are out. Role Responsibilities: This position is a blend of administrative and clinical responsibilities , though it does not involve face-to-face client interaction . Key duties include: Answering calls related to scheduling and medication concerns/refills Supporting Access department staff in calls identifying urgent patient needs Collaborating with the team to complete daily tasks and skill-based assignments Providing high-quality customer service in a high-volume call environment Ideal Candidate Traits: The ideal candidate will be: Self-motivated and able to work independently Experienced with EMHR systems , preferably EPIC A strong team player Compassionate and efficient in responding to client needs Skilled in handling high call volumes while maintaining service quality Able to thrive in a stressful environment due to client acuity, while making a meaningful impact Summary: The Medical Assistant (MA) role is assigned duties and responsibilities related to patient care and administrative support in a team-based environment while promoting a smooth flow of patients through the office. The Medical Assistant MA role functions under the license of the physician/advanced practice practitioner when performing clinical and other patient care responsibilities. Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School diploma or GED preferred. Must meet one of the following requirements: Graduated from an accredited vocational institution or community college in Medical Assisting with 160 hours of clinical experience completed; or completion of an Adult Education Medical Assistant program and 6 months of clinical experience in a practice setting; or 1 year of clinical experience in a multi-provider practice setting (equivalent experience will be evaluated on a case-by-case basis). License/Certifications: Current AAMA, NHA, AMT, or NCCT certification preferred or achieved within one year of eligibility. Current BLS certification required or must obtain within 30 days of start date. Fully remote care team members are exempt from BLS certification requirement. A NH Med Tech License, or NH EMT and National Registry EMT license is required for those positions located in New Hampshire. Experience: One year of experience as a Medical Assistant or 6 months of experience and certification required. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: N/A Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact jayne.conley@mainehealth.org