University of Notre Dame
Job Description
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a Service Desk Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
Inspired - Driven to professionally develop, learn, and grow
A typical day could include some or all of
Scheduling and meeting with end-users who have technical needs
Configuring computers with software, printers, and other specifications for users
Supporting our faculty within the classroom environment for their technical challenges
Helping to maintain an up-to-date inventory of computer systems
Documenting the intake and return of computers
Extending fundamental troubleshooting and assistance for technical questions as appropriate
Escalating challenges to higher tiers of support when necessary
Skillfully updating ServiceNow records
Participating in self-led professional development
Qualifications: Qualifications
Minimum
Ability to work and learn independently
Collaborate and problem-solve independently and with a team
Good communication skills, written and verbal
Customer service experience and a mindset to provide outstanding service
Preferred
Familiarity with Windows 11
Familiarity with macOS and iOS
Outstanding customer service skills
Experience with office tools, including spreadsheets
Good organizational and personal productivity practices
Additional Information
Please Note:
This position is
exclusively on-campus
, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office. Shifts for this position will be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.
Hourly Rate:
$17.50/hr
**This posting is currently slated to close from the public on 10/2/25.
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a Service Desk Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
Inspired - Driven to professionally develop, learn, and grow
A typical day could include some or all of
Scheduling and meeting with end-users who have technical needs
Configuring computers with software, printers, and other specifications for users
Supporting our faculty within the classroom environment for their technical challenges
Helping to maintain an up-to-date inventory of computer systems
Documenting the intake and return of computers
Extending fundamental troubleshooting and assistance for technical questions as appropriate
Escalating challenges to higher tiers of support when necessary
Skillfully updating ServiceNow records
Participating in self-led professional development
Qualifications: Qualifications
Minimum
Ability to work and learn independently
Collaborate and problem-solve independently and with a team
Good communication skills, written and verbal
Customer service experience and a mindset to provide outstanding service
Preferred
Familiarity with Windows 11
Familiarity with macOS and iOS
Outstanding customer service skills
Experience with office tools, including spreadsheets
Good organizational and personal productivity practices
Additional Information
Please Note:
This position is
exclusively on-campus
, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office. Shifts for this position will be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.
Hourly Rate:
$17.50/hr
**This posting is currently slated to close from the public on 10/2/25.
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.