Crescent Hotels and Resorts
Front Desk Agent - Part Time
Crescent Hotels and Resorts, Saint Paul, Minnesota, United States, 55130
Description
Our hotel has a new name and a new style - Larkspur Landing, opening October 2025! Looking for a qualified Part-Time Front Desk Agent to join our fun and eccentric TEAM. Previous hotel experience preferred but not required.
Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.
Come find out what makes this a great place to work!
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Qualifications
Skills
Preferred
Language:
Advanced
Behaviors
Required
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Team Player:
Works well as a member of a group
Preferred
Thought Provoking:
Capable of making others think deeply on a subject
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Motivations
Preferred
Self-Starter:
Inspired to perform without outside help
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Education
Preferred
High School or better
Associates or better in Hospitality and Resort Management
Experience
Preferred
1 year: Hotel guest service experience or reception experience is preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Our hotel has a new name and a new style - Larkspur Landing, opening October 2025! Looking for a qualified Part-Time Front Desk Agent to join our fun and eccentric TEAM. Previous hotel experience preferred but not required.
Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.
Come find out what makes this a great place to work!
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Qualifications
Skills
Preferred
Language:
Advanced
Behaviors
Required
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Team Player:
Works well as a member of a group
Preferred
Thought Provoking:
Capable of making others think deeply on a subject
Innovative:
Consistently introduces new ideas and demonstrates original thinking
Motivations
Preferred
Self-Starter:
Inspired to perform without outside help
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Education
Preferred
High School or better
Associates or better in Hospitality and Resort Management
Experience
Preferred
1 year: Hotel guest service experience or reception experience is preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.