Affirm
Overview
Join to apply for the
Process Excellence Lead
role at
Affirm . Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Process Excellence Lead (Senior Individual Contributor), you will be a key contributor to Affirms Shared Services team within the Operations organization. We seek an experienced, data?driven and hands?on professional with experience designing simple and efficient business processes. You will play a key role in launching product and process initiatives, leading programs, and coordinating cross?functional teams to ensure operational readiness for key business changes. What Youll Do
Operate as a product and process expert in business areas & pillars Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments Monitor the effectiveness of key product work streams and make recommendations for improvement Hold Operations and Product accountable to key KPIs, ensuring any missed metrics are addressed with a comprehensive mitigation plan Work with product and engineering partners to enhance knowledge of the current customer experiences and opportunities Maintain and utilize complex dashboards for performance insights Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics Manage the development and implementation process of the companys products and services Act as primary escalation point for Product and Engineering Leads and coordinate the resolution of technical issues Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies Organize, lead and facilitate cross?functional project teams Diagram, evaluate and maintain operational processes Design and conduct technical user acceptance testing, providing feedback to product partners to improve process performance and product quality Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill?up to have knowledge of these areas What We Look For
5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function Certification in Six Sigma, Project Management or Design Thinking Experience in delivering large scale business changes Experience owning program strategy, end?to?end delivery, and communicating results to senior leadership Experience in managing and delivering successful programs, consistently meeting or exceeding timelines Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance Experience analyzing, documenting, and mapping operational processes through workflows Strong understanding of regulatory requirements in the financial services space SQL experience and ability to pull data from data warehouses is a plus Compensation and Benefits
Base Pay Grade: H Equity Grade: 4 Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 $140,000 USA base pay range (all other U.S. states) per year: $88,000 $128,000 Employees new to Affirm typically come in at the start of the pay range. Please note that visa sponsorship is not available for this position. Affirm is remote?first; most roles are remote, with occasional need to work from an assigned Affirm office. A limited number of roles are office?based due to responsibilities. Benefits Highlights
We offer competitive benefits anchored to our core value of people come first, including: Health care coverage Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets stipends for Technology, Food, Lifestyle needs, and family forming expenses Time off vacation and holiday schedules to rest and recharge ESPP Employee stock purchase plan to buy Affirm shares at a discount We are committed to inclusive interviewing and provide reasonable accommodations for candidates needing support during the hiring process. By clicking "Submit Application," you acknowledge reading Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid?Senior level Employment type
Full?time Job function
Management and Manufacturing
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Join to apply for the
Process Excellence Lead
role at
Affirm . Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Process Excellence Lead (Senior Individual Contributor), you will be a key contributor to Affirms Shared Services team within the Operations organization. We seek an experienced, data?driven and hands?on professional with experience designing simple and efficient business processes. You will play a key role in launching product and process initiatives, leading programs, and coordinating cross?functional teams to ensure operational readiness for key business changes. What Youll Do
Operate as a product and process expert in business areas & pillars Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments Monitor the effectiveness of key product work streams and make recommendations for improvement Hold Operations and Product accountable to key KPIs, ensuring any missed metrics are addressed with a comprehensive mitigation plan Work with product and engineering partners to enhance knowledge of the current customer experiences and opportunities Maintain and utilize complex dashboards for performance insights Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics Manage the development and implementation process of the companys products and services Act as primary escalation point for Product and Engineering Leads and coordinate the resolution of technical issues Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies Organize, lead and facilitate cross?functional project teams Diagram, evaluate and maintain operational processes Design and conduct technical user acceptance testing, providing feedback to product partners to improve process performance and product quality Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill?up to have knowledge of these areas What We Look For
5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function Certification in Six Sigma, Project Management or Design Thinking Experience in delivering large scale business changes Experience owning program strategy, end?to?end delivery, and communicating results to senior leadership Experience in managing and delivering successful programs, consistently meeting or exceeding timelines Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance Experience analyzing, documenting, and mapping operational processes through workflows Strong understanding of regulatory requirements in the financial services space SQL experience and ability to pull data from data warehouses is a plus Compensation and Benefits
Base Pay Grade: H Equity Grade: 4 Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 $140,000 USA base pay range (all other U.S. states) per year: $88,000 $128,000 Employees new to Affirm typically come in at the start of the pay range. Please note that visa sponsorship is not available for this position. Affirm is remote?first; most roles are remote, with occasional need to work from an assigned Affirm office. A limited number of roles are office?based due to responsibilities. Benefits Highlights
We offer competitive benefits anchored to our core value of people come first, including: Health care coverage Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets stipends for Technology, Food, Lifestyle needs, and family forming expenses Time off vacation and holiday schedules to rest and recharge ESPP Employee stock purchase plan to buy Affirm shares at a discount We are committed to inclusive interviewing and provide reasonable accommodations for candidates needing support during the hiring process. By clicking "Submit Application," you acknowledge reading Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid?Senior level Employment type
Full?time Job function
Management and Manufacturing
#J-18808-Ljbffr