Washington Metroplitan Area Transit Authority
Rail Apps Support & Maintenance Specialist
Washington Metroplitan Area Transit Authority, Virginia Beach, Virginia, us, 23450
Job Description
Department Marketing Statement:
Washington Metro Transit Authority is seeking a Rail Application Support & Maintenance Specialist to work within the Unified Digital Response (UDR) team. The incumbent must be highly technical and essential in this position to support Metro Integrated Command and Communication (MICC) and authority wide operations 24x7x365.
Minimum Qualifications
Education
High School Diploma or General Equivalency Diploma, and completion of an Information Technology-related vocational or technical training program.
In lieu of the completion of an Information Technology-related vocational or technical program, six (6) months of experience in a Network Operations environment, monitoring and managing software and/or hardware infrastructures, problem management, event and fault management and incident escalations may be considered.
Experience
Two (2) years of experience in a Network Operations environment, monitoring and managing software and/or hardware infrastructures, problem management, event and fault management and incident escalations Certification/Licensure
Possession of a valid driver's license issued from jurisdiction of residence. Must acquire Roadway Worker Protection Certification Level 1. Preferred
Education
Associate Degree in Computer Science, Business Administration, Information Systems Technology or related field. Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Mission Essential Designation
In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or servere weather, natural disaster, fire, operational emergencies or related events.
Job Summary
The Rail Application Support and Maintenance (RASM) Specialist supports and maintains Rail Supervisory Control and Data Acquisition (SCADA) and various components such as hardware, software, interfaces for subsystems data streams, and Rail Information Technology systems. The RASM Specialists are essential 24x7 employees, responsible for applications, systems, network infrastructure and monitoring of several IT Rail related components.
Essential Functions
Maintains system availability of the Advance Information Management (AIM) system and other Rail Information Technology systems associated with the Rail Operations Control Center (ROCC). Maintains procedures to support all duties associated with AIM and all other Rail IT Systems, to include all levels of support and modification of documents and processes, ensuring successful maintenance on all ROCC owned systems, including but not limited to, backup, storage, archive, retrieve, restore and catalog critical historical information. Maintains on-line and off-line operations data by utilizing system tools to monitor applications. Responsible for hardware and software support activities for multiple Operating Systems and customized applications for the Passenger Information Display System (PIDS), Rail Performance Monitor (RPM), Lost of Shunt (LOS), Train Progress Server (TPS) and all internal and external client applications Initiates, tracks, escalates, communicates and coordinates problem resolutions for the CA ticketing system while updating the knowledge base system to assist in obtaining faster resolutions. Responsible for troubleshooting and maintenance, to include preventive and corrective activities on all rail related IT systems. Acts as Technical Lead for all SCADA maintenance activities. Supports, installs and repairs both proprietary ROCS computer systems (developed in-house) as well as third-party systems. Supports actions required for remediation of security vulnerability activities Maintains operations configuration and maintenance procedures. Provides primary support for all ROCS inventory for all operational maintenance and system components for Production and Non-Productions systems. Responsible for system components to include break/fix maintenance on all ROCS systems supported devices. Monitors both statistical and graphical performance information on the network. Analyzes reports to include information on traffic patterns, bandwidth utilization, protocol usage and tuning recommendations. Responsible for all network activities inside of the WMATA IT Transport demarcation concerning cabling, data communication and infrastructure related degradation and performance related issues in SCADA and its subsystem interfaces. Responsible for hardware, infrastructure, system construction, set-up and deployment. OTHER FUNCTIONS
Responsible for task requests, incidents and problems concerning station assessment on wayside applications such as PIDS. Attends meetings and seminars related to Essential Functions. The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment Personal interview Verification of education and experience (including certifications and licenses) Criminal Background Check (a criminal conviction is not an automatic bar to employment) Medical examination including a drug and alcohol screening (for safety sensitive positions) Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Department Marketing Statement:
Washington Metro Transit Authority is seeking a Rail Application Support & Maintenance Specialist to work within the Unified Digital Response (UDR) team. The incumbent must be highly technical and essential in this position to support Metro Integrated Command and Communication (MICC) and authority wide operations 24x7x365.
Minimum Qualifications
Education
High School Diploma or General Equivalency Diploma, and completion of an Information Technology-related vocational or technical training program.
In lieu of the completion of an Information Technology-related vocational or technical program, six (6) months of experience in a Network Operations environment, monitoring and managing software and/or hardware infrastructures, problem management, event and fault management and incident escalations may be considered.
Experience
Two (2) years of experience in a Network Operations environment, monitoring and managing software and/or hardware infrastructures, problem management, event and fault management and incident escalations Certification/Licensure
Possession of a valid driver's license issued from jurisdiction of residence. Must acquire Roadway Worker Protection Certification Level 1. Preferred
Education
Associate Degree in Computer Science, Business Administration, Information Systems Technology or related field. Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Mission Essential Designation
In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or servere weather, natural disaster, fire, operational emergencies or related events.
Job Summary
The Rail Application Support and Maintenance (RASM) Specialist supports and maintains Rail Supervisory Control and Data Acquisition (SCADA) and various components such as hardware, software, interfaces for subsystems data streams, and Rail Information Technology systems. The RASM Specialists are essential 24x7 employees, responsible for applications, systems, network infrastructure and monitoring of several IT Rail related components.
Essential Functions
Maintains system availability of the Advance Information Management (AIM) system and other Rail Information Technology systems associated with the Rail Operations Control Center (ROCC). Maintains procedures to support all duties associated with AIM and all other Rail IT Systems, to include all levels of support and modification of documents and processes, ensuring successful maintenance on all ROCC owned systems, including but not limited to, backup, storage, archive, retrieve, restore and catalog critical historical information. Maintains on-line and off-line operations data by utilizing system tools to monitor applications. Responsible for hardware and software support activities for multiple Operating Systems and customized applications for the Passenger Information Display System (PIDS), Rail Performance Monitor (RPM), Lost of Shunt (LOS), Train Progress Server (TPS) and all internal and external client applications Initiates, tracks, escalates, communicates and coordinates problem resolutions for the CA ticketing system while updating the knowledge base system to assist in obtaining faster resolutions. Responsible for troubleshooting and maintenance, to include preventive and corrective activities on all rail related IT systems. Acts as Technical Lead for all SCADA maintenance activities. Supports, installs and repairs both proprietary ROCS computer systems (developed in-house) as well as third-party systems. Supports actions required for remediation of security vulnerability activities Maintains operations configuration and maintenance procedures. Provides primary support for all ROCS inventory for all operational maintenance and system components for Production and Non-Productions systems. Responsible for system components to include break/fix maintenance on all ROCS systems supported devices. Monitors both statistical and graphical performance information on the network. Analyzes reports to include information on traffic patterns, bandwidth utilization, protocol usage and tuning recommendations. Responsible for all network activities inside of the WMATA IT Transport demarcation concerning cabling, data communication and infrastructure related degradation and performance related issues in SCADA and its subsystem interfaces. Responsible for hardware, infrastructure, system construction, set-up and deployment. OTHER FUNCTIONS
Responsible for task requests, incidents and problems concerning station assessment on wayside applications such as PIDS. Attends meetings and seminars related to Essential Functions. The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment Personal interview Verification of education and experience (including certifications and licenses) Criminal Background Check (a criminal conviction is not an automatic bar to employment) Medical examination including a drug and alcohol screening (for safety sensitive positions) Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.