Great Day Improvements: A Family of Brands
Customer Support Specialist
Great Day Improvements: A Family of Brands, Louisville, Kentucky, us, 40201
Overview
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT
a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email • Make outbound calls to customers to provide updates on installation and service status • Schedule warranty appointments for the Service Department • Enter and maintain all customer records and job-related information into CRM Database • Provide work orders to Service Measure Tech daily • Audit orders for accuracy after confirmation is uploaded • Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting • Provide support for PSG/CSC for assigned division(s) • Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution • Process electronic credit card and check payments • Assist with receiving product(s) in CRM Database and/or F&O • Support division(s) in Accounts Receivable collections and management • Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day,
CHAMPION
Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT
a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email • Make outbound calls to customers to provide updates on installation and service status • Schedule warranty appointments for the Service Department • Enter and maintain all customer records and job-related information into CRM Database • Provide work orders to Service Measure Tech daily • Audit orders for accuracy after confirmation is uploaded • Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting • Provide support for PSG/CSC for assigned division(s) • Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution • Process electronic credit card and check payments • Assist with receiving product(s) in CRM Database and/or F&O • Support division(s) in Accounts Receivable collections and management • Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day,
CHAMPION
Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.