The Reynolds and Reynolds Company
Entry Level Customer Training Specialist Traveling
The Reynolds and Reynolds Company, Denver, Colorado, United States, 80285
Overview
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. Responsibilities Travel approximately 80% of the time to install and convert our software for customers, both individually and with a team; meet with dealership management to understand needs for each dealership; customize the system and train key dealership personnel on how to use the solution. When not at a customer site, support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from the home office.
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. You will have the opportunity to see Reynolds solutions in action by visiting car dealerships that already utilize our solutions on a daily basis. Requirements
Bachelor's degree or equivalent experience Ability to travel 80% of the time Outgoing, friendly personality Strong written and verbal communication skills Must have reliable transportation as well as a valid drivers license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid vacation and sick days Eight paid holidays Referral bonuses Professional development and training Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. #J-18808-Ljbffr
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. Responsibilities Travel approximately 80% of the time to install and convert our software for customers, both individually and with a team; meet with dealership management to understand needs for each dealership; customize the system and train key dealership personnel on how to use the solution. When not at a customer site, support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from the home office.
Training
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. You will have the opportunity to see Reynolds solutions in action by visiting car dealerships that already utilize our solutions on a daily basis. Requirements
Bachelor's degree or equivalent experience Ability to travel 80% of the time Outgoing, friendly personality Strong written and verbal communication skills Must have reliable transportation as well as a valid drivers license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid vacation and sick days Eight paid holidays Referral bonuses Professional development and training Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. #J-18808-Ljbffr